View in Safari

director13
10 Posts
director13 posted this 13 June 2020
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Hi Guys
I am getting reports that there are problems with responsive views when using Safari.
I have been sent screen shots of some of the issues and some of the grid layouts superimpose on top of each other when viewed on an iPad.
I don't have any apple devices to check on but several of my members are reporting this issue.
It doesn't seem to occur for all grids but the 2x2 grid seems to be one of the problematic layouts.
Regards
Andy

Hi Guys I am getting reports that there are problems with responsive views when using Safari. I have been sent screen shots of some of the issues and some of the grid layouts superimpose on top of each other when viewed on an iPad. I don't have any apple devices to check on but several of my members are reporting this issue. It doesn't seem to occur for all grids but the 2x2 grid seems to be one of the problematic layouts. Regards Andy
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Toto Li
25 Posts
Toto Li posted this 15 June 2020

Hi my friend!
I have Iphone and Safari, this is problem with grides bigger than 2 cells.
2 cells works fine, more cells disappeared (empty) or goes crazy.
It's true!
Safari not supported...

Hi my friend! I have Iphone and Safari, this is problem with grides bigger than 2 cells. 2 cells works fine, more cells disappeared (empty) or goes crazy. It's true! Safari not supported...
Support Team
Support Team posted this 15 June 2020

Hi Andy,

Could you please provide a few screenshots that demonstrate the issue?
Nicepage supports Safari. But it depends on the used browser version.

...................................................
Sincerely,
Olivia
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi Andy, Could you please provide a few screenshots that demonstrate the issue? Nicepage supports Safari. But it depends on the used browser version. ................................................... Sincerely, Olivia Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
director13
10 Posts
director13 posted this 15 June 2020

2 x 2 grids
It was evidently on an iPad 3 not sure what version of Safari.

2 x 2 grids It was evidently on an iPad 3 not sure what version of Safari.
Toto Li
25 Posts
Toto Li posted this 16 June 2020

2 grids

It was evidently on an iPad 3 not sure what version of Safari

I tried on my *Iphone5 / SE iOS 10.3.1. Safari 10, screen size 320x568 *,

full page screenshoot!, was made with screenshoots application.
.
.

IMG-0490.JPG

.
.
.
.

Real page screenshoots from Firefox resposive mode, setted for Iphone5 !
Screen size 320px not supported!
Nicepage starts from 340px...
.
.
.

Screen-Shot-2020-06-16-at-11.58.41.png

Screen-Shot-2020-06-16-at-11.58.50.png

Screen-Shot-2020-06-16-at-11.59.09.png

Screen-Shot-2020-06-16-at-11.59.19.png

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.
.Do you need more evidences?
On phones with Firefox and Chrome works perfect!

2 grids > It was evidently on an iPad 3 not sure what version of Safari I tried on my ***Iphone5 / SE iOS 10.3.1. Safari 10, screen size 320x568 ***, **full page** screenshoot!, was made with screenshoots application. . . !IMG-0490.JPG! . . . . Real page screenshoots from Firefox resposive mode, setted for Iphone5 ! Screen size **320px not supported!** Nicepage starts from 340px... . . . !Screen-Shot-2020-06-16-at-11.58.41.png! !Screen-Shot-2020-06-16-at-11.58.50.png! !Screen-Shot-2020-06-16-at-11.59.09.png! !Screen-Shot-2020-06-16-at-11.59.19.png! . . .**Do you need more evidences?** On phones with Firefox and Chrome works perfect!
Toto Li
25 Posts
Toto Li posted this 16 June 2020

Hi Andy,

Could you please provide a few screenshots that demonstrate the issue?
Nicepage supports Safari. But it depends on the used browser version.

...................................................
Sincerely,
Olivia
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Olivia!!!
Could you please read the comment?
Andy wrote:
I don't have any apple devices to check on but several of my members are reporting this issue.

> Hi Andy, > > Could you please provide a few screenshots that demonstrate the issue? > Nicepage supports Safari. But it depends on the used browser version. > > ................................................... > Sincerely, > Olivia > Nicepage Support Team > > Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 > Follow us on Facebook: http://facebook.com/nicepageapp Olivia!!! **Could you please read the comment?** Andy wrote: **I don't have any apple devices to check on but several of my members are reporting this issue.**

Last edited 16 June 2020 by Toto Li

IWOXX
9 Posts
IWOXX posted this 16 June 2020

Hi Support Team,

can confirm issues here. Some minutes ago I've got a call from one of my customers, that they have the same issues.
The website view is totally destroyed. Things are not there where they should be (Header, Content, Footer).
I tested myself with a Safari 5.1 emulator and I can see the same.
In the meanwhile I am collecting more information about the current Apple unit modell ID, the used iOS and Safari version.

Hope this can be fixed easily then by you in a short amount of time. This is really bad!
These things cost as much money, because we have to analyse, fix, retest and rollout again the complete websites to these customers. Don't talk about the image loss towards the customer!

Thank you!

Regards

IWOXX, Dieter Woellner

Hi Support Team, can confirm issues here. Some minutes ago I've got a call from one of my customers, that they have the same issues. The website view is totally destroyed. Things are not there where they should be (Header, Content, Footer). I tested myself with a Safari 5.1 emulator and I can see the same. In the meanwhile I am collecting more information about the current Apple unit modell ID, the used iOS and Safari version. Hope this can be fixed easily then by you in a short amount of time. This is really bad! These things cost as much money, because we have to analyse, fix, retest and rollout again the complete websites to these customers. Don't talk about the image loss towards the customer! Thank you! Regards IWOXX, Dieter Woellner
IWOXX
9 Posts
IWOXX posted this 16 June 2020

Hi Support,

tested already with a MacBook with MacOS 10.15.5 and Safari 13.1.1. That works correctly with the customer website!
This Mac is up-to-date atmo.!

Conclusion: Only mobile devices (iPhone, iPad) are affected as already stated in the intro for this ticket!

See attachments!

As soon as I get more information on the mobile devices struggling I will let you know!

Best regards
IWOXX, Dieter Woellner

Hi Support, tested already with a MacBook with MacOS 10.15.5 and Safari 13.1.1. That works correctly with the customer website! This Mac is up-to-date atmo.! Conclusion: Only mobile devices (iPhone, iPad) are affected as already stated in the intro for this ticket! See attachments! As soon as I get more information on the mobile devices struggling I will let you know! Best regards IWOXX, Dieter Woellner
IWOXX
9 Posts
IWOXX posted this 17 June 2020

Hi Support,

update as promised. What the customer reported to me:

  1. iPhone 11 / iOS 13.5.1 / Safari 13.5.1 --> ERROR/View destroyed
  2. iPad 5thGen / iOS 13.5.1 / Safari 13.5.1 --> ERROR/View destroyed
  3. iPhone 8 / iOS 13.5.1 / Safari 13.5.1 --> OK/Works fine!!!

So it seems really something with the screen resolution

Regards
IWOXX, Dieter Woellner

Hi Support, update as promised. What the customer reported to me: 1. iPhone 11 / iOS 13.5.1 / Safari 13.5.1 --> ERROR/View destroyed 2. iPad 5thGen / iOS 13.5.1 / Safari 13.5.1 --> ERROR/View destroyed 3. iPhone 8 / iOS 13.5.1 / Safari 13.5.1 --> OK/Works fine!!! So it seems really something with the screen resolution Regards IWOXX, Dieter Woellner
IWOXX
9 Posts
IWOXX posted this 29 June 2020

Hi Support Team,

when will you fix this issue please!

TNX BR DIETER

Hi Support Team, when will you fix this issue please! TNX BR DIETER
Support Team
Support Team posted this 01 July 2020

Hi guys,

We notified our developers about the issue with Grid on some of the Apple devices.
But they need some time to investigate it and provide a fix. Unfortunately, no matter what, Apple devices are quite problematic.

If you have any other issues related to the mobile Safari and not associated with the Grid, please create a new topic with the screenshots, device version, and link to the problem page.

...................................................
Sincerely,
Olivia
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi guys, We notified our developers about the issue with Grid on some of the Apple devices. But they need some time to investigate it and provide a fix. Unfortunately, no matter what, Apple devices are quite problematic. If you have any other issues related to the mobile Safari and not associated with the **Grid**, please create a new topic with the screenshots, device version, and link to the problem page. ................................................... Sincerely, Olivia Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
Support Team
Support Team posted this 15 July 2020

Hi guys,

Our developers have fixed the issue with Grid on some of the Apple devices.
Please check your sites again and if you still have any problems with grids or other elements on the Apple devices, please create separate private topics and provide:
1. The link/s to the problem page
2. Nicepage Desktop website exported as a Project
3. Screenshots with the problem
4. Device version and browser version.

In this way, we will be able to fix these issues faster.

...................................................
Sincerely,
Susanna I.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi guys, Our developers have fixed the issue with Grid on some of the Apple devices. Please check your sites again and if you still have any problems with grids or other elements on the Apple devices, please create separate private topics and provide: 1. The link/s to the problem page 2. Nicepage Desktop website exported as a Project 3. Screenshots with the problem 4. Device version and browser version. In this way, we will be able to fix these issues faster. ................................................... Sincerely, Susanna I. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
alphatoomega.cs
6 Posts
alphatoomega.cs posted this 20 July 2020

Hi support team,

I encounter a similar problem but with safari and OS Catalina. The nicepage website looks good with Chrome, Firefox and Safari (iOS) but dreadful with Safari Mac OS. I used Mac OS 10.15.6, Safari 13.1.2, Chrome 83.0.4103.116 and Firefox 78.0.2. Have a look to the attached screenshots.
Please find a solution for that problem. Since I use nicepage, there are always and only problems with safari.
Kind regards, Walter

Hi support team, I encounter a similar problem but with safari and OS Catalina. The nicepage website looks good with Chrome, Firefox and Safari (iOS) but dreadful with Safari Mac OS. I used Mac OS 10.15.6, Safari 13.1.2, Chrome 83.0.4103.116 and Firefox 78.0.2. Have a look to the attached screenshots. Please find a solution for that problem. Since I use nicepage, there are always and only problems with safari. Kind regards, Walter
Support Team
Support Team posted this 22 July 2020

Hi,

I see your other case, and we replied to you there. Please let continue dialog there. Also, please specify there the device you use and its version. We need this to test your site and see the problem.

...................................................
Sincerely,
Susanna I.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, I see your other case, and we replied to you there. Please let continue dialog there. Also, please specify there the device you use and its version. We need this to test your site and see the problem. ................................................... Sincerely, Susanna I. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
biztimamventures
5 Posts
biztimamventures posted this 4 weeks ago

Greetings,
I have a problem with Grids, especially on Footer whereby when viewed on Safari Browser, the alignment is downwards and not across. The same site is okay on all other browsers and also when viewed on an IPhone.

Link: https://application.hosconeducation.com/

Though i might update it within 24hrs since the client needs the site up and working urgently.

I also recommend that you add "Safari Browser" under the preview menu in the future.

Greetings, I have a problem with Grids, especially on Footer whereby when viewed on Safari Browser, the alignment is downwards and not across. The same site is okay on all other browsers and also when viewed on an IPhone. Link: https://application.hosconeducation.com/ Though i might update it within 24hrs since the client needs the site up and working urgently. I also recommend that you add "Safari Browser" under the preview menu in the future.
Support Team
Support Team posted this 3 weeks ago

Hello Andy,

What is version of Safari are you using?

Checked your site with Chrome latest Version 91.0.4472.77

footer-Chrome.png

and Safari latest Version 14.1.1 (16611.2.7.1.4)
footer-Safari.png

The Footer is looking ok with both browsers.

We'll consider adding your recommendation to our wishlist.
Thanks
...................................................
Sincerely,
Anna T.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hello Andy, What is version of Safari are you using? Checked your site with Chrome latest Version 91.0.4472.77 !footer-Chrome.png! and Safari latest Version 14.1.1 (16611.2.7.1.4) !footer-Safari.png! The Footer is looking ok with both browsers. We'll consider adding your recommendation to our wishlist. Thanks ................................................... Sincerely, Anna T. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
biztimamventures
5 Posts
biztimamventures posted this 2 weeks ago

Hi,
Allow me to review on this.

Regards,
Joseph Mwaniki

Hi, Allow me to review on this. Regards, Joseph Mwaniki
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