Form Submission Error in Multi-Step Form — "Unable to send your message"

5 Posts

easymktok posted this 18 June 2025

Hello Nicepage Support Team,

I'm currently facing an issue with a multi-step form on my Nicepage website. The form is not submitting correctly and instead shows the following error message:
"Unable to send your message. Please fix errors then try again."
Even after completing all the required fields, the form still fails to send.

I’ve checked the browser console and haven’t identified any clear cause other than general script or observer errors. I would appreciate your guidance to understand if this is a configuration issue on my end or a possible bug within the platform.

Here is a screenshot of the error message and the console log:

The form is hosted at:
https://staging.interastar.com/ (temporary preview)

Please advise on how to resolve this issue. Thank you in advance for your help and support.

Best regards,
Norman Oswald
Easy MKT

form

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7 Replies

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Support Team posted this 18 June 2025

Hello,

Looks like the issue is related to recaptcha. Could you please try enabling Cookie popup under the Site Settings >> Cookies. Does the issue continue?

...................................................
Sincerely,
Olivia
Nicepage Support Team

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5 Posts

easymktok posted this 19 June 2025

Hi,
Thanks for your previous response.

I’ve confirmed that the cookies popup is enabled in Site Settings > Cookies, and the website is now hosted on the correct final domain. However, the contact form still fails to submit, showing the same error.

At this point, we believe the issue might be related to reCAPTCHA validation, even on a correct and authorized domain.

Would it be possible to test the form functionality without reCAPTCHA, just to isolate the cause? Or do you offer a way to bypass reCAPTCHA temporarily for troubleshooting purposes?

Thanks in advance for your support.
Best regards

Screenshot-at-Jun-19-11-25-14.png

Screenshot-at-Jun-19-11-33-55.png

Support Team posted this 19 June 2025

Hello,

I accepted cookies on the Contact page and successfully submitted the form:

The Cookie pop-up and the reCAPTCHA script and connected. It works when you accept cookies only.

...................................................
Sincerely,
Olivia
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

form-submitted.png

5 Posts

easymktok posted this 19 June 2025

SOLVED – reCAPTCHA issue on contact form

Hi!
The issue is now resolved.

We removed the reCAPTCHA from the form, published the site without it, and then re-added it before publishing again. After that, the contact form started working correctly.

Thanks for your assistance!
— Norman

Support Team posted this 19 June 2025

Hello,

Great!
Please let us know if you need our further assistance.

...................................................
Sincerely,
Olivia
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

1 Posts

souravghosh67 posted this 22 June 2025

SOLVED – reCAPTCHA issue on contact form

Hi!
The issue is now resolved.

We removed the reCAPTCHA from the form, published the site without it, and then re-added it before publishing again. After that, the contact form started working correctly.

Thanks for your assistance!
— Norman

Hi Norman,
I am eager to know, how did you remove the reCAPTCHA from the form?

Thanks
Saurav G.

Support Team posted this 22 June 2025

Hello souravghosh67

I am eager to know, how did you remove the reCAPTCHA from the form?

Recaptcha is automatically enabled if you use our server to publish your site and Email or Google Sheets as the Submit to option for the Contact form.
This is necessary to protect the server itself.

If you require any further assistance, please send us your project file and the link to the published site so we can check it. (Just create a new case.)

We will be happy to help you at any time.

...................................................
Sincerely,
George.
Nicepage Support Team

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