lost site

Hello David,

Thanks for reaching out to us

After 6 hours building a site the export "failed"

Kindly elaborate more on that. What format were you trying to export it in? What Nicepage version you are using currently?

and the files are no longer available in my desktop app.
How do I recover them?

Please check if you have saved the project or if you have a backup file.

Since it was on your PC, we do not have control over it.
...................................................
Sincerely,
Ahmad.
Nicepage Support Team

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it says it can not be recovered

how do I save it as a back up file?

If you want to backup a site, press the Publish button at the top right, then choose Project as the export.
Save it in a safe place.

Do you have the Site_##### folders inside Documents\Nicepage on your PC?

Last edited 28 July 2024 by MerlinAZ

found it, thanks.

Just receive this:

Thank you for your recent purchase of Nicepage Personal, Subscription!
Unfortunately we were not able to process your order for the following reason: Unfortunately, we could not process this order as no approval from the software vendor has been received.
Our support team will gladly assist you with any questions or requests you may have regarding the order - simply contact us via one of our phone lines:

Hello David,

Please check our documentation for the backup and import of projects.
https://nicepage.com/doc/472888/backup-import-projects

Regarding the issue with your payment, we’d like to clarify that we didn’t receive any requests from Pay Pro Global regarding your account. To ensure a smooth transaction, we recommend paying from a different email address/account and preferably using a different card.
...................................................
Sincerely,
Ahmad.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

see attachement

Hello David,

Regarding the new premium plan, please let's continue the conversation in the following topic below
https://nicepage.com/questions/527334/why-is-account-not-active

Thank you.
...................................................
Sincerely,
Ahmad.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp