Nicepage down - AGAIN

107 Posts

frederic posted this 18 January 2022

Hello,

This is not the first time that I can't work on my sites using Nicepage, and that my clients call me to tell me that they can't modify their pages either.

I pay for licenses and my clients pay me, so that everyone can use your system.

It is not acceptable that if there is a problem on your servers, no customer can work, while our licenses are paid and up to date.

It is up to you to find a solution for delayed validation, so that we are not blocked every time you have a problem with the stability of your network.

Please propose a solution so that this kind of situation does not happen again.

Regards

Hello, This is not the first time that I can't work on my sites using Nicepage, and that my clients call me to tell me that they can't modify their pages either. I pay for licenses and my clients pay me, so that everyone can use your system. It is not acceptable that if there is a problem on your servers, no customer can work, while our licenses are paid and up to date. It is up to you to find a solution for delayed validation, so that we are not blocked every time you have a problem with the stability of your network. Please propose a solution so that this kind of situation does not happen again. Regards

nicepage-bugs

Vote to pay developers attention to this features or issue.

13 Replies

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50 Posts

eldoradomedia posted this 18 January 2022

Yes. It is time to think about another way of validating our subscription.

5 Posts

Jana Kniezková posted this 18 January 2022

Hello,
I have the same problem.
Me and my clients can't work on their websites.
Regards

Hello, I have the same problem. Me and my clients can't work on their websites. Regards

Last edited 18 January 2022 by Jana Kniezková

Support Team posted this 19 January 2022

Hi Frédéric,

We are terribly sorry for the issue. Unfortunately the problem was not on our side and our hosting provider had not warned us about this problem. We are still working on solving some login issues that some of our users have. Once again, we are sorry about the issue and we'll consider it regarding the future work with our provider.

...................................................
Sincerely,
Hella
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi Frédéric, We are terribly sorry for the issue. Unfortunately the problem was not on our side and our hosting provider had not warned us about this problem. We are still working on solving some login issues that some of our users have. Once again, we are sorry about the issue and we'll consider it regarding the future work with our provider. ................................................... Sincerely, Hella Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp

Support Team posted this 19 January 2022

Hi,

We have fixed the issue with the login. Please try to log in now.
Sorry for the inconvenience.

...................................................
Sincerely,
Hella
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, We have fixed the issue with the login. Please try to log in now. Sorry for the inconvenience. ................................................... Sincerely, Hella Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp

107 Posts

frederic posted this 19 January 2022

Hello,
I can understand that there are sometimes problems with servers, providers, etc.

But this should not affect the users' connection to the Nicepage system. You should make a delayed check-in system, which avoids being blocked if your systems are down for 2 or 3 hours.

Hello, I can understand that there are sometimes problems with servers, providers, etc. But this should not affect the users' connection to the Nicepage system. You should make a delayed check-in system, which avoids being blocked if your systems are down for 2 or 3 hours.

Support Team posted this 19 January 2022

Hi Frédéric,

We do check the license with each connection to our service, that was made due to security reasons. In any case, we'll consider improving our system to avoid such issues.
Sorry once again for the inconvenience.

...................................................
Sincerely,
Hella
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi Frédéric, We do check the license with each connection to our service, that was made due to security reasons. In any case, we'll consider improving our system to avoid such issues. Sorry once again for the inconvenience. ................................................... Sincerely, Hella Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp

15 Posts

jdpeace posted this 19 January 2022

Hi Hella,

Now that you are up and running again perhaps one of the support crew could take a look at an issue I am have with a contact form.

https://nicepage.com/questions/228160/contact-form-problems-on-new-site

This issue has been going on without resolve for a week now so it would be nice to get some assistance.

Regards

Mike

Hi Hella, Now that you are up and running again perhaps one of the support crew could take a look at an issue I am have with a contact form. https://nicepage.com/questions/228160/contact-form-problems-on-new-site This issue has been going on without resolve for a week now so it would be nice to get some assistance. Regards Mike

Support Team posted this 20 January 2022

Hi,

jdpeace, we have answered in that topic.

...................................................
Sincerely,
Susanna I.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
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Hi, *jdpeace*, we have answered in that topic. ................................................... Sincerely, Susanna I. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp

15 Posts

jdpeace posted this 20 January 2022

Thanks Susanna

6 Posts

tomeialejandra posted this 01 July 2022

I have bought license but I want to work offline. How do I do this? The program freezes after activating the browser. And not log in possible. Working on Mac

Captura-de-pantalla-2022-07-01-a-las-14.22.27.png

Support Team posted this 01 July 2022

Hi tomeialejandra,

Please create a separate ticket with the description of your issue: https://nicepage.com/Forum/Topic/Create?private=1

...................................................
Sincerely,
Lilioneta
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi **tomeialejandra**, Please create a separate ticket with the description of your issue: https://nicepage.com/Forum/Topic/Create?private=1 ................................................... Sincerely, Lilioneta Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp

6 Posts

tomeialejandra posted this 02 July 2022

I can‘t. I did but they disapared.

Support Team posted this 04 July 2022

Hi tomeialejandra,

Your tickets did not disappear.
https://nicepage.com/questions/288191/need-my-premium-page-activated-i-payed-like-24hours-ago-still-i-can-t-add-pages
https://nicepage.com/questions/232543/after-the-updates-i-can-no-longer-log-in-to-nicepage-desctop
...................................................
Sincerely,
Lilioneta
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi tomeialejandra, Your tickets did not disappear. https://nicepage.com/questions/288191/need-my-premium-page-activated-i-payed-like-24hours-ago-still-i-can-t-add-pages https://nicepage.com/questions/232543/after-the-updates-i-can-no-longer-log-in-to-nicepage-desctop ................................................... Sincerely, Lilioneta Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp

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Nicepage down - AGAIN

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