'This site can't be reached' error

blushwebsitedesign
3 Posts
blushwebsitedesign posted this 03 June 2021
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Hi,

I'm trying to upload my nicepage site to WP. When I go to appearance > themes > upload new it times out after a few seconds and displays an error page saying 'This site can't be reached'. It looks like the issue is due to no internet connection or something like that, but that's not the case.

I have managed to install the Nicepage plugin but when I go to nicepage > install again after a few seconds I get an 'error 0 unknown' message.

I have managed to upload the theme only, but if I then try to upload the content in a separate zip I get the same issues as above.

I have also logged in to a different WP site of mine, and the site uploaded perfectly first time!

I've tried a different browser, clearing cache and also using different wifi connection but nothing has helped. I also tried uploading a random free theme I found on Google to see if the issue was with uploading anything - but that theme installed perfectly fine.

I have checked with my hosting company and they don't think the issue is related to the site being too big, they have even increased the space on my hosting to be sure but still the same issue.

I have tried uploading the site via file manager but not a clue what I'm doing! Once uploaded and extracted I don't know how to view the site or make it live? Very confusing!

So I am stumped, no one seems to be able to help me and I need to get this site live ASAP for a client. Any suggestions?!

Many thanks

Hi, I'm trying to upload my nicepage site to WP. When I go to appearance > themes > upload new it times out after a few seconds and displays an error page saying 'This site can't be reached'. It looks like the issue is due to no internet connection or something like that, but that's not the case. I have managed to install the Nicepage plugin but when I go to nicepage > install again after a few seconds I get an 'error 0 unknown' message. I have managed to upload the theme only, but if I then try to upload the content in a separate zip I get the same issues as above. I have also logged in to a different WP site of mine, and the site uploaded perfectly first time! I've tried a different browser, clearing cache and also using different wifi connection but nothing has helped. I also tried uploading a random free theme I found on Google to see if the issue was with uploading anything - but that theme installed perfectly fine. I have checked with my hosting company and they don't think the issue is related to the site being too big, they have even increased the space on my hosting to be sure but still the same issue. I have tried uploading the site via file manager but not a clue what I'm doing! Once uploaded and extracted I don't know how to view the site or make it live? Very confusing! So I am stumped, no one seems to be able to help me and I need to get this site live ASAP for a client. Any suggestions?! Many thanks
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blushwebsitedesign
3 Posts
blushwebsitedesign posted this 03 June 2021

FINALLY figured out the issue!!! The SSL certificate wasn't active on the domain, once I activated it worked perfectly. OMG I can't believe it!! Literally everyone expert I've spoken to today had no clue. If you ever have this issue, check SSL first!

FINALLY figured out the issue!!! The SSL certificate wasn't active on the domain, once I activated it worked perfectly. OMG I can't believe it!! Literally everyone expert I've spoken to today had no clue. If you ever have this issue, check SSL first!
Support Team
Support Team posted this 03 June 2021

Hi Emily,

We're glad that the problem is solved, thanks for letting us know how it was solved.
We think our users will also find this information useful.

Thank you for choosing Nicepage.

...................................................
Sincerely,
Susanna I.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi Emily, We're glad that the problem is solved, thanks for letting us know how it was solved. We think our users will also find this information useful. Thank you for choosing Nicepage. ................................................... Sincerely, Susanna I. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
sahirshaikh2603
2 Posts
sahirshaikh2603 posted this 05 March 2024

I'm facing an issue of "this site cant be reached" when i make a page made by nicepage as homepage, when i publish it and try to see it on other device it shows the error of "this site cant be reached".
Help me?!

I'm facing an issue of "this site cant be reached" when i make a page made by nicepage as homepage, when i publish it and try to see it on other device it shows the error of "this site cant be reached". Help me?!
Support Team
Support Team posted this 05 March 2024

Hi,

sahirshaikh2603, I don't see a published site under your current account.
Please create a private case https://nicepage.com/Forum/Topic/Create and provide a link to the published site and your Nicepage site exported as a Project.

...................................................
Sincerely,
Susanna I.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, *sahirshaikh2603*, I don't see a published site under your current account. Please create a private case https://nicepage.com/Forum/Topic/Create and provide a link to the published site and your Nicepage site exported **as a Project.** ................................................... Sincerely, Susanna I. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
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