Fix your "Exporting Error" issue

Are you trying to export your html files to the project folder?
Check in the Preferences.
If that’s the case, don’t.
It will mess up the working files.

Are you trying to export your html files to the project folder? Check in the Preferences. If that’s the case, don’t. It will mess up the working files.

Last edited 01 May 2021 by MerlinAZ

Are you trying to export your html files to the project folder?
Check in the Preferences.
If that’s the case, don’t.
It will mess up the working files.

Ok, but then how can I export my website files successfully. Because I haven't changed any of the "save" file directory before, and before it has worked fine..

So how can I change this and make is work?

> Are you trying to export your html files to the project folder? > Check in the Preferences. > If that’s the case, don’t. > It will mess up the working files. Ok, but then how can I export my website files successfully. Because I haven't changed any of the "save" file directory before, and before it has worked fine.. So how can I change this and make is work?

How about creating a Nicepage Exports folder in Documents and try to send it there.
Are you using the Desktop or Online version?

How about creating a Nicepage Exports folder in Documents and try to send it there. Are you using the Desktop or Online version?

How about creating a Nicepage Exports folder in Documents and try to send it there.
Are you using the Desktop or Online version?

1. I have tried multiple times creating an exports folder, but still the same results come up
2. I'm using the Desktop version.

> How about creating a Nicepage Exports folder in Documents and try to send it there. > Are you using the Desktop or Online version? 1. I have tried multiple times creating an exports folder, but still the same results come up 2. I'm using the Desktop version.

That same error, even pointing to a different folder?

That same error, even pointing to a different folder?

That same error, even pointing to a different folder?

Yes. I can provide screenshots if needed with different directories and everything, but always the same error, what ever I try..

> That same error, even pointing to a different folder? Yes. I can provide screenshots if needed with different directories and everything, but always the same error, what ever I try..

Humor me.
Show a screenshot to a folder different than the Projects folder.

Humor me. Show a screenshot to a folder different than the Projects folder.

Ok, so I've done 2 screenshots of 2 different folder directories, and one full on directory (documents) and all of them when I click the "Export" button give me the same error message..

Ok, so I've done 2 screenshots of 2 different folder directories, and one full on directory (documents) and all of them when I click the "Export" button give me the same error message..

How about logging out of the app and logging back in?
I don't know what else to try since it isn't making sense to me.
I guess we'll have to wait for their support.

How about logging out of the app and logging back in? I don't know what else to try since it isn't making sense to me. I guess we'll have to wait for their support.

Last edited 01 May 2021 by MerlinAZ

How about logging out of the app and logging back in?
I don't know what else to try since it isn't making sense to me.
I guess we'll have to wait for their support.

Yea.. Which I doubt will ever come, because I've found many issue dating from quite a while ago with people asking support and devs to fix the issues, they always promise to fix it in the next update, many updates have passed, the issue hasn't been resolved at all + they don't have any kind of page to "troubleshoot" the issues or contact me directly to resolve the issue + that, their support is like bots, just copy pastes the messages and changes the name.. So honestly, I doubt issues like these will ever get fixed (at least for now)..

Oh yea, and I almost forgot, logging in and out didn't fix the issue, just in case someone else stumbles upon the same issue as I did and wonders how to fix it, this isn't it.. Sadly...

> How about logging out of the app and logging back in? > I don't know what else to try since it isn't making sense to me. > I guess we'll have to wait for their support. Yea.. Which I doubt will ever come, because I've found many issue dating from quite a while ago with people asking support and devs to fix the issues, they always promise to fix it in the next update, many updates have passed, the issue hasn't been resolved at all + they don't have any kind of page to "troubleshoot" the issues or contact me directly to resolve the issue + that, their support is like bots, just copy pastes the messages and changes the name.. So honestly, I doubt issues like these will ever get fixed (at least for now).. Oh yea, and I almost forgot, logging in and out didn't fix the issue, just in case someone else stumbles upon the same issue as I did and wonders how to fix it, this isn't it.. Sadly...

Last edited 01 May 2021 by how2code.info

Are you trying to export a site with more than 5 pages with the free desktop version?
It shouldn't allow that.
Maybe that's the problem.

What if you create a new "test" site and see if you can export that?
If you're using the free desktop version, you'll probably need to export the Project file (so you can import it later if you want), and delete the site before creating a new one since the free version only allows 1 site.
Then you can test the export to see if you get the same error.
Maybe there's some corruption with the current one.

Or, wait for the support people to respond, which might not be until Monday, but I've seen them on the forum on the weekend before.

Are you trying to export a site with more than 5 pages with the free desktop version? It shouldn't allow that. Maybe that's the problem. What if you create a new "test" site and see if you can export that? If you're using the free desktop version, you'll probably need to export the Project file (so you can import it later if you want), and delete the site before creating a new one since the free version only allows 1 site. Then you can test the export to see if you get the same error. Maybe there's some corruption with the current one. Or, wait for the support people to respond, which might not be until Monday, but I've seen them on the forum on the weekend before.

Last edited 01 May 2021 by MerlinAZ

Uncheck the "include blog" box and try to export the html.
And don't use a "." in the target folder (like .com) since that's caused issues in the past.

Uncheck the "include blog" box and try to export the html. And don't use a "." in the target folder (like .com) since that's caused issues in the past.

Last edited 01 May 2021 by MerlinAZ

Are you trying to export a site with more than 5 pages with the free desktop version?
It shouldn't allow that.
Maybe that's the problem.

What if you create a new "test" site and see if you can export that?
If you're using the free desktop version, you'll probably need to export the Project file (so you can import it later if you want), and delete the site before creating a new one since the free version only allows 1 site.
Then you can test the export to see if you get the same error.
Maybe there's some corruption with the current one.

Or, wait for the support people to respond, which might not be until Monday, but I've seen them on the forum on the weekend before.

No I at the time of export only had 3 pages.. So that shouldn't represent a problem..
And I have tried unchecking the blogs, project file thing, changing the name and removing the ".com" name and etc. so I am not sure what could cause this.. Because I have tried everything, I will try to troubleshoot the issue for the next 24 hours, if I don't find the answer, I'll just go and search for another website builder.. Or go back to the simple HTML, CSS and JavaScript coding in Notepad..

> Are you trying to export a site with more than 5 pages with the free desktop version? > It shouldn't allow that. > Maybe that's the problem. > > What if you create a new "test" site and see if you can export that? > If you're using the free desktop version, you'll probably need to export the Project file (so you can import it later if you want), and delete the site before creating a new one since the free version only allows 1 site. > Then you can test the export to see if you get the same error. > Maybe there's some corruption with the current one. > > Or, wait for the support people to respond, which might not be until Monday, but I've seen them on the forum on the weekend before. No I at the time of export only had 3 pages.. So that shouldn't represent a problem.. And I have tried unchecking the blogs, project file thing, changing the name and removing the ".com" name and etc. so I am not sure what could cause this.. Because I have tried everything, I will try to troubleshoot the issue for the next 24 hours, if I don't find the answer, I'll just go and search for another website builder.. Or go back to the simple HTML, CSS and JavaScript coding in Notepad..

I recommend waiting for their support.
I actually like the program which is why I changed to using it.

I recommend waiting for their support. I actually like the program which is why I changed to using it.

Yea I like the app too, but if it doesn't work, I don't need it.. And I doubt the support will help.. They will probably just copy paste some 2 year old message and never show up again.. At least, that is what I saw on the forum of other people...

Yea I like the app too, but if it doesn't work, I don't need it.. And I doubt the support will help.. They will probably just copy paste some 2 year old message and never show up again.. At least, that is what I saw on the forum of other people...

Hello,

Thank you for using Nicepage.
Please select your local PC folder for exporting HTML folder files from Nicepage desktop application.
You can copy/transfer files to your Onedrive after downloading from the app.
Let us know the result, please.

...................................................
Sincerely,
Anna T.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hello, Thank you for using Nicepage. Please select your local PC folder for exporting HTML folder files from Nicepage desktop application. You can copy/transfer files to your Onedrive after downloading from the app. Let us know the result, please. ................................................... Sincerely, Anna T. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp

Hello,

Thank you for using Nicepage.
Please select your local PC folder for exporting HTML folder files from Nicepage desktop application.
You can copy/transfer files to your Onedrive after downloading from the app.
Let us know the result, please.

...................................................
Sincerely,
Anna T.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

I've tried everything, changing directories, drives, USB, cloud, everything and whatever I try I will get the error on the images mentioned above.. So yea, online version works like a charm, I'm using that, but until you fix your desktop version, sorry but I can't continue to use it.. And pls make some more templates and features (add that on the free version of NicePage you can at least have 50 pages max if not unlimited, because 5 pages is pretty much nothing for whatever kind of website you want so it's just better to go and code it yourself using HTML and CSS.. Also add some more features to the app and optimize it.. That will make it much better)...

> Hello, > > Thank you for using Nicepage. > Please select your local PC folder for exporting HTML folder files from Nicepage desktop application. > You can copy/transfer files to your Onedrive after downloading from the app. > Let us know the result, please. > > > ................................................... > Sincerely, > Anna T. > Nicepage Support Team > > Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 > Follow us on Facebook: http://facebook.com/nicepageapp I've tried everything, changing directories, drives, USB, cloud, everything and whatever I try I will get the error on the images mentioned above.. So yea, online version works like a charm, I'm using that, but until you fix your desktop version, sorry but I can't continue to use it.. And pls make some more templates and features (add that on the free version of NicePage you can at least have 50 pages max if not unlimited, because 5 pages is pretty much nothing for whatever kind of website you want so it's just better to go and code it yourself using HTML and CSS.. Also add some more features to the app and optimize it.. That will make it much better)...

Hello,

We cannot reproduce your issue with desktop export of HTML files only into folder/zip/FTP from our side as the problem is local.
Please, export your Project in Online Editor, this option is available in Starter Plan, and import it into a desktop application.
Then try to export HTML once again, unchecking boxes for blog posts and projects, choose local drive or system desktop or temp folder:

Please send us the screenshot and we need your System Requirements as well. And we recommend that you disable antivirus.

All our users have free 7 days of trial when they can use premium features to explore in detail all the possibilities. This period begins on the day you created an account on our system. After that period you won't be able anyway to continue working or editing your more than 5 pages site without purchasing the license.

Please have a look at the advantages and limitations that are listed in the pricing table https://nicepage.com/premium

...................................................
Sincerely,
Anna T.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hello, We cannot reproduce your issue with desktop export of HTML files only into folder/zip/FTP from our side as the problem is local. Please, export your Project in Online Editor, this option is available in Starter Plan, and import it into a desktop application. Then try to export HTML once again, unchecking boxes for blog posts and projects, choose local drive or system desktop or temp folder: !exp.png! Please send us the screenshot and we need your System Requirements as well. And we recommend that you disable antivirus. All our users have free 7 days of trial when they can use premium features to explore in detail all the possibilities. This period begins on the day you created an account on our system. After that period you won't be able anyway to continue working or editing your more than 5 pages site without purchasing the license. Please have a look at the advantages and limitations that are listed in the pricing table https://nicepage.com/premium ................................................... Sincerely, Anna T. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp

Last edited 05 May 2021 by Support Team

Hello,

We cannot reproduce your issue with desktop export of HTML files only into folder/zip/FTP from our side as the problem is local.
Please, export your Project in Online Editor, this option is available in Starter Plan, and import it into a desktop application.
Then try to export HTML once again, unchecking boxes for blog posts and projects, choose local drive or system desktop or temp folder:

Please send us the screenshot and we need your System Requirements as well. And we recommend that you disable antivirus.

All our users have free 7 days of trial when they can use premium features to explore in detail all the possibilities. This period begins on the day you created an account on our system. After that period you won't be able anyway to continue working or editing your more than 5 pages site without purchasing the license.

Please have a look at the advantages and limitations that are listed in the pricing table https://nicepage.com/premium

...................................................
Sincerely,
Anna T.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

First of all, I had less than 5 pages, second of all, I tried disabling anti-virus, unchecking the Blog Post and Nicepage Project, changing the file directories, even saving as other formats, and nothing worked.. Like you don't even listen to what I'm saying.. As I said before "I doubt that the support will help".. And I was right..

If you really need my system requeirements:

Device name How
Processor Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz 2.81 GHz
Installed RAM 16,0 GB
Device ID D63EE271-3D23-4532-BF4E-1D7C064BC569
Product ID 00326-00797-59309-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

This would be enought to run almost all triple-A games, so if this isn't enought to run NicePage nicely, then the gaming community should add a new tier "NicePage-A quality" which would be the minimum of $30,000 you would need to spend in order to run this class without issues... xD

But still even if the export issue is something related to me.. You cannot say the same for your bad performance in the desktop & online version, you just can't...

> Hello, > > We cannot reproduce your issue with desktop export of HTML files only into folder/zip/FTP from our side as the problem is local. > Please, export your Project in Online Editor, this option is available in Starter Plan, and import it into a desktop application. > Then try to export HTML once again, unchecking boxes for blog posts and projects, choose local drive or system desktop or temp folder:  > Please send us the screenshot and we need your System Requirements as well. And we recommend that you disable antivirus. > > All our users have free 7 days of trial when they can use premium features to explore in detail all the possibilities. This period begins on the day you created an account on our system. After that period you won't be able anyway to continue working or editing your more than 5 pages site without purchasing the license. > > Please have a look at the advantages and limitations that are listed in the pricing table https://nicepage.com/premium > > ................................................... > Sincerely, > Anna T. > Nicepage Support Team > > Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 > Follow us on Facebook: http://facebook.com/nicepageapp First of all, I had less than 5 pages, second of all, I tried disabling anti-virus, unchecking the Blog Post and Nicepage Project, changing the file directories, even saving as other formats, and nothing worked.. Like you don't even listen to what I'm saying.. As I said before "I doubt that the support will help".. And I was right.. If you really need my system requeirements: Device name How Processor Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz 2.81 GHz Installed RAM 16,0 GB Device ID D63EE271-3D23-4532-BF4E-1D7C064BC569 Product ID 00326-00797-59309-AAOEM System type 64-bit operating system, x64-based processor Pen and touch No pen or touch input is available for this display This would be enought to run almost all triple-A games, so if this isn't enought to run NicePage nicely, then the gaming community should add a new tier "NicePage-A quality" which would be the minimum of $30,000 you would need to spend in order to run this class without issues... xD But still even if the export issue is something related to me.. You cannot say the same for your bad performance in the desktop & online version, you just can't...

Hello,

Please, save your project if you are working on a desktop application, uninstall the program (completely) and download once again.
According to your free version, your export window should look like this, meaning Include Nicepage Project must be disabled at all and it is not in your screenshot:

Take your time and send us a new screenshot (you haven't sent any new ones despite our requests) of your export window with an issue or record a video of how you do export to the root of the disk with unmatched Include Blog Post.

...................................................
Sincerely,
Anna T.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hello, Please, save your project if you are working on a desktop application, uninstall the program (**completely**) and download once again. According to your free version, your export window should look like this, meaning *Include Nicepage Project* must be disabled at all and it is not in your screenshot: !exporthtmlfree.png! Take your time and send us a **new** screenshot (you haven't sent any new ones despite our requests) of your export window with an issue or record a video of how you do export to the root of the disk with unmatched *Include Blog Post.* ................................................... Sincerely, Anna T. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp