Problem saving wordpress zip files with last update

As per the title, after last update NICEPAGE is not saving wordpress zip files as well as folder....
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Latest By Support Team

Activity
22 March 2019

Started 27 December 2018 by mazzarino

always something wrong with zip fil

I have a problem to back up from zip file. There is always something wrong with all zip-files. I have tried many different site always something wrong.
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Latest By Support Team

Activity
12 February 2019

Started 01 February 2019 by Randabergweb