Unknown error on windows desktop

vitalii.reznic
2 Posts
vitalii.reznic posted this 06 October 2020
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the error message

https://ibb.co/smjqYCP
Hello, I'm getting this error after opening the Nicepage app on Windows
After pressing OK I'm getting
I've tried to reinstall with app, but still getting the error ![the error message][1] https://ibb.co/smjqYCP Hello, I'm getting this error after opening the Nicepage app on Windows After pressing OK I'm getting I've tried to reinstall with app, but still getting the error [1]: https://ibb.co/smjqYCP

Last edited 06 October 2020 by vitalii.reznic

error desktop windows
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5 Replies
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Support Team
Support Team posted this 07 October 2020

Hi Vitalii,

Does this issue happen with any theme or with a specific one? If that happens with the specific theme, please try to export it as a project from the dashboard and attach it to the ticket.

...................................................
Sincerely,
Hella
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi Vitalii, Does this issue happen with any theme or with a specific one? If that happens with the specific theme, please try to export it as a project from the dashboard and attach it to the ticket. ................................................... Sincerely, Hella Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
vitalii.reznic
2 Posts
vitalii.reznic posted this 07 October 2020

Hi Vitalii,

Does this issue happen with any theme or with a specific one? If that happens with the specific theme, please try to export it as a project from the dashboard and attach it to the ticket.

...................................................
Sincerely,
Hella
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

It doesn't appear with theme
I JUST WANT TO START THE FRESH INSTALLED DESKTOP APP amd create a new theme

> Hi Vitalii, > > Does this issue happen with any theme or with a specific one? If that happens with the specific theme, please try to export it as a project from the dashboard and attach it to the ticket. > > > ................................................... > Sincerely, > Hella > Nicepage Support Team > > Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 > Follow us on Facebook: http://facebook.com/nicepageapp It doesn't appear with theme I JUST WANT TO START THE FRESH INSTALLED DESKTOP APP amd create a new theme
Support Team
Support Team posted this 09 October 2020

Hi,

Could you please disable antivirus software and reinstall Nicepage Desktop. Does the issue continue?

...................................................
Sincerely,
Olivia
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, Could you please disable antivirus software and reinstall Nicepage Desktop. Does the issue continue? ................................................... Sincerely, Olivia Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
Jet de Jager
35 Posts
Jet de Jager posted this 17 November 2020

Hi Olivia, the same error just popped on my windows pc. I followed your suggestion to disable the antivirus, reinstall and test again. But before the UI is loaded, this error pops.

Thanks, Johann

Hi Olivia, the same error just popped on my windows pc. I followed your suggestion to disable the antivirus, reinstall and test again. But before the UI is loaded, this error pops. Thanks, Johann
2020-11-17-122130.jpg
Support Team
Support Team posted this 19 November 2020

Hi,

Could you please create a log file for our team so we can investigate this issue:

  1. Create a new private topic with a detailed issue description
  2. Create an empty debug.txt file in the following folder:
    %APPDATA%\Nicepage
  3. restart the Nicepage application

  4. attach the log file to the support topic:

    • debug.txt file
    • start Nicepage application >> click F12 (for Windows) >> switch to the "Console" tab >> reproduce the issue and provide the console log (txt file or screenshot)

...................................................
Sincerely,
Olivia
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, Could you please create a log file for our team so we can investigate this issue: 1. Create a new private topic with a detailed issue description 2. Create an empty debug.txt file in the following folder: %APPDATA%\Nicepage 3. restart the Nicepage application 4. attach the log file to the support topic: - debug.txt file - start Nicepage application >> click F12 (for Windows) >> switch to the "Console" tab >> reproduce the issue and provide the console log (txt file or screenshot) ................................................... Sincerely, Olivia Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
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