What's wrong with the template web servers?

claymg
8 Posts
claymg posted this 22 July 2020
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What's wrong with the template web servers?

I kept getting this error message when I clicked on any template. See attached screen shot.
"error loading image....try again"

What's wrong with the template web servers? I kept getting this error message when I clicked on any template. See attached screen shot. "error loading image....try again"
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Ch3vr0n
364 Posts
Ch3vr0n posted this 22 July 2020

it tells you exactly what's wrong. There's a problem with the server, serving the template images. Nothing you can do. Nicepage has to fix that.

it tells you exactly what's wrong. There's a problem with the server, serving the template images. Nothing you can do. Nicepage has to fix that.
claymg
8 Posts
claymg posted this 22 July 2020

I'm building templates from scratch and I'm getting this error message "an error occured. reload nicepage".
I keep getting this other error even though I'm not using the template. I've restarted nicepage multiple times.

Is this related to the template web server being down too?

I'm building templates from scratch and I'm getting this error message "an error occured. reload nicepage". I keep getting this other error even though I'm not using the template. I've restarted nicepage multiple times. Is this related to the template web server being down too?
Ch3vr0n
364 Posts
Ch3vr0n posted this 22 July 2020

probably, unless you're using your own images, i assume they're being served from the same servers. Don't know for sure though. Don't work for them.

probably, unless you're using your own images, i assume they're being served from the same servers. Don't know for sure though. Don't work for them.
Support Team
Support Team posted this 23 July 2020

Hi,

Do you still have issues loading images with the template? If so, please try to switch off antivirus applications and firewall. The second issue with the reload Nicepage error happens with any template or with a specific one? You can create a new private case and explain in more details the issue. What steps you perform to get the error. If you are able to export this theme as a Project, attach it to the ticket.

...................................................
Sincerely,
Hella
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, Do you still have issues loading images with the template? If so, please try to switch off antivirus applications and firewall. The second issue with the reload Nicepage error happens with any template or with a specific one? You can create a new private case and explain in more details the issue. What steps you perform to get the error. If you are able to export this theme as a Project, attach it to the ticket. ................................................... Sincerely, Hella Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
claymg
8 Posts
claymg posted this 23 July 2020

Very dangerous move, but I've disabled all firewalls on my Windows 10 PC.

Here's what I'm doing....

  1. open Nicepage
  2. open previously saved template
  3. Nicepage shows error message "
    an-error-occured.PNG
    "
  4. Nicepage reboots and it repeats the same error message again when I click on any template item.
Very dangerous move, but I've disabled all firewalls on my Windows 10 PC. Here's what I'm doing.... 1. open Nicepage 2. open previously saved template 3. Nicepage shows error message "!an-error-occured.PNG!" 4. Nicepage reboots and it repeats the same error message again when I click on any template item.
claymg
8 Posts
claymg posted this 23 July 2020

I don't use much of those Nicepage features, but I only edit simple web elements and save.
Could you allow the program to edit web elements and save my work when it's done please?
I would appreciate if you could fix this bug on my low-end personal license please? Thanks.

I don't use much of those Nicepage features, but I only edit simple web elements and save. Could you allow the program to edit web elements and save my work when it's done please? I would appreciate if you could fix this bug on my low-end personal license please? Thanks.
Support Team
Support Team posted this 28 July 2020

Hi,

Could you please create debug.txt file in the %APPDATA%\Nicepage folder, then restart Nicepage, press F12, switch to the Console tab, and reproduce the issue. Then please provide us with the console log.

...................................................
Sincerely,
Susanna I.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, Could you please create debug.txt file in the %APPDATA%\Nicepage folder, then restart Nicepage, press F12, switch to the Console tab, and reproduce the issue. Then please provide us with the console log. ................................................... Sincerely, Susanna I. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
voodoo
61 Posts
voodoo posted this 16 February 2021

I have the same issue on an existing nicepage / WP site.

Try and create a new page in a browser that is not in incogito or private etc and get it tries to load the a template lock - then I get error cannot load the image from the server.

As usual NP gives me more headaches than it solves.........

I have the same issue on an existing nicepage / WP site. Try and create a new page in a browser that is **not** in incogito or private etc and get it tries to load the a template lock - then I get error cannot load the image from the server. As usual NP gives me more headaches than it solves.........
Support Team
Support Team posted this 16 February 2021

Hi,

If you encounter any technical issue with Nicepage please create a new private topic with the detailed issue description and access to the CMS admin panel so we can reproduce this issue and investigate.

...................................................
Sincerely,
Olivia
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, If you encounter any technical issue with Nicepage please create a new private topic with the detailed issue description and access to the CMS admin panel so we can reproduce this issue and investigate. ................................................... Sincerely, Olivia Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
maccarone
4 Posts
maccarone posted this 30 June 2021

hello when i try of create site from template give error
failed to send request:"//np-index.nicepage.com/api/page/publicpages"HTTP status -0
what i can do ?

hello when i try of create site from template give error failed to send request:"//np-index.nicepage.com/api/page/publicpages"HTTP status -0 what i can do ?
Support Team
Support Team posted this 30 June 2021

Hi,

maccarone, please try to switch off antivirus applications, Firewall, and other programs that can influence the Internet connection and block Nicepage requests

...................................................
Sincerely,
Susanna I.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, *maccarone*, please try to switch off antivirus applications, Firewall, and other programs that can influence the Internet connection and block Nicepage requests ................................................... Sincerely, Susanna I. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
maccarone
4 Posts
maccarone posted this 30 June 2021

Hi,

maccarone, please try to switch off antivirus applications, Firewall, and other programs that can influence the Internet connection and block Nicepage requests

...................................................
Sincerely,
Susanna I.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hello Susanna, i have put off antivirus , but same i have this error also with sito on line what i can do ?

> Hi, > > *maccarone*, please try to switch off antivirus applications, Firewall, and other programs that can influence the Internet connection and block Nicepage requests > > > > > > ................................................... > Sincerely, > Susanna I. > Nicepage Support Team > > Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 > Follow us on Facebook: http://facebook.com/nicepageapp Hello Susanna, i have put off antivirus , but same i have this error also with sito on line what i can do ?
Support Team
Support Team posted this 01 July 2021

Hi,

Something on your computer is blocking an access to nicepage.com resources. Once again, check the firewall and any extensions on the computer that may be blocking internet access.

...................................................
Sincerely,
Hella
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, Something on your computer is blocking an access to nicepage.com resources. Once again, check the firewall and any extensions on the computer that may be blocking internet access. ................................................... Sincerely, Hella Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
claymg
8 Posts
claymg posted this 02 July 2021

This issue had been resolved. Thanks.

This issue had been resolved. Thanks.
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