Hamburger panel not displaying

chrisbegeman
9 Posts
chrisbegeman posted this 06 May 2020
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My hamburger panel is not displaying consistently. When I resize my browser to make it appear on my desktop, it works fine from the off-canvas.
When I access the site using my phone, the panel doesn't display when it slides in.

My hamburger panel is not displaying consistently. When I resize my browser to make it appear on my desktop, it works fine from the off-canvas. When I access the site using my phone, the panel doesn't display when it slides in.
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Support Team
Support Team posted this 06 May 2020

Christopher,

Can you please give us a link to your website.
Our developers will check what's wrong with it.

...................................................
Sincerely,
Eugene
Nicepage Support Team

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Christopher, Can you please give us a link to your website. Our developers will check what's wrong with it. ................................................... Sincerely, Eugene Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
chrisbegeman
9 Posts
chrisbegeman posted this 06 May 2020

http://nscta.chrisbegeman.com/1.5/

I'm also attaching an image. On the mobile devices, the panel only covers the top portion where the header already exists.

http://nscta.chrisbegeman.com/1.5/ I'm also attaching an image. On the mobile devices, the panel only covers the top portion where the header already exists.
chrisbegeman
9 Posts
chrisbegeman posted this 06 May 2020

I also tested this on Firefox on my phone. It had the same problem until I requested the desktop site. Then the hamburger menu worked fine.

I also tested this on Firefox on my phone. It had the same problem until I requested the desktop site. Then the hamburger menu worked fine.
Support Team
Support Team posted this 06 May 2020

Hi,

I've tested your website in Chrome on my Android phone. The menu looks ok.

Screenshot-20200506-191921-Chrome.jpg

Please make sure that you're using the latest browser version.
Also, please let us know the browser version and OS version of the phone from the screenshot.

...................................................
Sincerely,
Olivia
Nicepage Support Team

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Hi, I've tested your website in Chrome on my Android phone. The menu looks ok. !Screenshot-20200506-191921-Chrome.jpg! Please make sure that you're using the latest browser version. Also, please let us know the browser version and OS version of the phone from the screenshot. ................................................... Sincerely, Olivia Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
chrisbegeman
9 Posts
chrisbegeman posted this 06 May 2020

iPhone 7
iOS 13.4.1
tried on chrome - most recent version.
firefox is also most recent version.

iPhone 7 iOS 13.4.1 tried on chrome - most recent version. firefox is also most recent version.
Support Team
Support Team posted this 07 May 2020

Hi Christopher,

I see the issue on iPhone. Please try to set the Brig Forward option for the menu and header. If that also does not help, attach the theme exported as the project.

...................................................
Sincerely,
Hella
Nicepage Support Team

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Hi Christopher, I see the issue on iPhone. Please try to set the Brig Forward option for the menu and header. If that also does not help, attach the theme exported as the project. ................................................... Sincerely, Hella Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
chrisbegeman
9 Posts
chrisbegeman posted this 07 May 2020

I deleted all content from the header and rebuilt it. It seems to be working now.

I deleted all content from the header and rebuilt it. It seems to be working now.
Support Team
Support Team posted this 07 May 2020

Hi Christopher,

Nice to hear that. Looks like it was the issue with the z-index.

...................................................
Sincerely,
Hella
Nicepage Support Team

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Hi Christopher, Nice to hear that. Looks like it was the issue with the z-index. ................................................... Sincerely, Hella Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
ranjithasabapathy
1 Posts
ranjithasabapathy posted this 18 May 2022

same problem i am having now..can you pls help me
www.csquareeducate.com-- not working in mobile version

same problem i am having now..can you pls help me www.csquareeducate.com-- not working in mobile version
Support Team
Support Team posted this 18 May 2022

Hi,

ranjithasabapathy, please try to disable all third-party plugins for testing.
If that doesn't help, create a private case https://nicepage.com/Forum/Topic/Create and provide temporary access to the WP admin panel.
We will check the problem.

...................................................
Sincerely,
Susanna I.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
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Hi, *ranjithasabapathy*, please try to disable all third-party plugins for testing. If that doesn't help, create a private case https://nicepage.com/Forum/Topic/Create and provide temporary access to the WP admin panel. We will check the problem. ................................................... Sincerely, Susanna I. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
konstantinos
29 Posts
konstantinos posted this 10 June 2022

Hello, Im having the same issue when the site accessed both from android IOs and PC Browser (tested on safari,firefox,chrome,chromium,edge). Not working for mobile and tablet view.

Hello, Im having the same issue when the site accessed both from android IOs and PC Browser (tested on safari,firefox,chrome,chromium,edge). Not working for mobile and tablet view.

Last edited 10 June 2022 by konstantinos

Support Team
Support Team posted this 10 June 2022

Hi,

Please try the suggestions listed above. If they do not help please create a separate ticket and provide the details about the problem.

...................................................
Sincerely,
Hella
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, Please try the suggestions listed above. If they do not help please create a separate ticket and provide the details about the problem. ................................................... Sincerely, Hella Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
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