Support Team
posted this
16 hours ago
Dear Attila,
Thank you for reaching out to us.
The issue you are describing (the site timing out and both the admin panel and public site becoming inaccessible after activating the template) is most commonly related to a PHP configuration or memory limit issue on the server, rather than the Nicepage template itself. This is a known behavior in Joomla, which usually occurs when the server settings do not meet the requirements to render the template.
Here are the recommended steps to identify and resolve the problem:
1. Enable error reporting to see the actual cause
Since the site is timing out without a message, you first need to identify the underlying error. Access your site files via FTP or your hosting File Manager, open the configuration.php file in the Joomla root, and set the error reporting line to development mode:
public $error_reporting = 'development';
Save the file and reload the site. This should reveal the specific error message instead of a blank/timeout page.
2. Increase PHP memory and execution limits
A very common cause is an insufficient PHP memory limit or execution time. In your php.ini file (or via your hosting control panel), please increase the following values:
memory_limit = 256M
max_execution_time = 120
After making these changes, restart the server if possible, then reload the site.
Once you are able to see the specific error message (from Step 1), please share it with us, and we will be glad to assist you further in resolving it.
...................................................
Sincerely,
Ahmad.
Nicepage Support Team
Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp
