Counter does not work properly in different browsers

Website-Rookie
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Website-Rookie posted this yesterday
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Hi there!

It's been a while since my last question. Today I got a message from someone who told me that the counter on my website does not count and that he had tried two browsers to verify.
I tried myself and found out that it's true. On Edge no counting, only four times "0", on Chrome it's okay. On firefox (latest version) first attempt: only Zeros, second try: wokring fine.
My partner tried it in his office and it works in firefox as well. Can you test it on your side of the screen?

Of course I need to fix this. A counter that stays on 0 when you showcase your capabilities, does not make much sense. :-)

Can you reproduce the issue? Does nicepage "realize" when an animation does not work? Is there a possibility display the "end numbers" instead of 0, when it's not counting?
Alternatively I could change the block (remove the counter and use a simple list), but no doubt the counter is an eye-catcher.

What would you suppose? The link to the site is https://gewatec.de/ueber-uns.html - the counter is in the last block.

Thank you!

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Support Team
Support Team posted this 22 hours ago

Hi, Christian

Thank you for reaching out to us.

We have tested this site in multiple browsers and everything appears to be working correctly.

There are a few clear reasons why the animation might not be working. The first and most obvious is a poor internet connection. It is possible that when opening the site in another browser, the animation takes longer to load than usual, causing the counter to freeze.

Another possibility is that you are using an old site cache. To rule this out, we recommend viewing the page in the same browsers but using incognito mode with a stable internet connection.

Please let us know the result.
...................................................
Sincerely,
Edgar L.
Nicepage Support Team

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