Cannot access online builder

2 Posts

lamehne posted this 3 weeks ago

Hello,

When I attempt to access my sites using the Online Builder, I receive the following message:
FilesJsonForServer.prototype.load: cannot get storagePath.

I'll select "ok", which is the only option, and the page does not come up.

In a different browser, I receive the following message: InitUserInfoHandler: cannot get storagePath.

I've cleared the cache. No luck,
Incognito window. No luck

I'm using Chrome Version 144.0.7559.110
On an Imac running OS Ventura 13.7.8 (22H730)

Would appreciate any assistance on this issue.

#onlinebuilder #storagepath

Screenshot-2026-01-31-at-12.47.24-PM.png

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3 Replies

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Support Team posted this 3 weeks ago

Hi,

Thanks for choosing Nicepage!

Could you please log out of our website, log in again, and open the Online editor again? Will the result be the same?
...................................................
Sincerely,
Paul C.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

2 Posts

lamehne posted this 2 weeks ago

Unfortunately, I got the same results.

Support Team posted this 2 weeks ago

Hi,

Thanks for trying.

Have you tried to open Nicepage Online using a different Internet connection or a VPN?
...................................................
Sincerely,
Paul C.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

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