Support Team
posted this
2 days ago
Hello,
Thank you for taking the time to share such detailed feedback, and especially for staying with us since the Artisteer and Themler days. That level of loyalty truly means a lot.
Regarding the vertical left-side menu, we understand why this feature keeps coming up. While it may appear simple visually, implementing it as a fully native, cross-platform component that works consistently across HTML, WordPress, Joomla, and all responsive breakpoints requires significant architectural changes. At the same time, our development focus has been on modern navigation patterns that are now more widely used.
That said, we absolutely hear your frustration. Your comments about the gallery styling, especially the countdown issue, are much more critical, particularly when you are managing 300+ pages. We fully understand that when updates affect live projects, it creates serious pressure, especially when clients are waiting.
If the countdown elements are not displaying after the recent update, please let us know the exact version you are using and whether this affects all projects or specific ones. If possible, sharing a single example project file or a link would help us properly escalate this to the development team. (Please create a separate ticket for that.)
We also truly appreciate your honesty about using Nicepage as a secondary tool moving forward. It’s difficult to hear, but it’s valuable feedback. Our goal is not only to improve features but to ensure stability for professionals like you who rely on the product for large-scale work.
Thank you again for your long-term support and for speaking openly. Please let us know the details regarding the countdown issue so we can investigate further.
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Sincerely,
Ahmad.
Nicepage Support Team
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