export2.nicepage.io/export " http status - 500 error - internal server error

6 Posts

contact1302 posted this 2 days ago

Hello,
I repurchased a license because I was getting the following error message:
export2.nicepage.io/export "http status - 500 error - internal server error

However, I just read on the support page that the problem is due to the Joomla update. Since my client does not have the budget to pay for an update, can you refund me?

Thank you,
Sylvain

export2.nicepage.io

Vote to pay developers attention to this features or issue.

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Support Team posted this 12 hours ago

Hello Sylvain,

The export2.nicepage.io – HTTP 500 error is not related to the license status. Repurchasing the license does not change server connectivity or compatibility behavior.

As noted in our support documentation, this error occurs when Nicepage attempts to communicate with an unsupported Joomla version. Joomla 3 is end-of-life, and Nicepage’s online export services require supported Joomla versions for security and stability reasons.

Unfortunately, this means the issue cannot be resolved without upgrading Joomla, regardless of the license type.

We understand that platform upgrades can be difficult, and we’re sorry this wasn’t clear before the purchase.

Please let us know how you would like to proceed.
...................................................
Sincerely,
Anna.
Nicepage Support Team

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