Support Team
posted this
05 November 2025
Hello Yves,
Thanks for contacting us!
The issue occurs because the theme name you entered (creatyves-chocolats) contains a hyphen (-), which is not allowed.
Please rename your theme using only letters, numbers, or underscores (_), for example:
creatyves_chocolats
Also, make sure the name is less than 20 characters long.
After renaming, the Export button will become active again, and you’ll be able to export your ZIP file successfully.
Please let us know the result.
...................................................
Sincerely,
George.
Nicepage Support Team
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