problem with a contact form

bace.devis
4 Posts
bace.devis posted this 23 July 2025
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Hi, I'm having a problem with a contact form I created about a month ago. It was working, but I never found a way to use our SMTP settings. I saw it uses yours. As of today, the form no longer sends messages and displays this very generic error. If there's a way to use our SMTP settings, please let me know.

address site: https://www.coppe-targhe.com/bacedo/contatti.html

Thanks
Devis Gramigni
bace.devis@gmail.com

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Support Team
Support Team posted this 23 July 2025

Hi Devis,

I was able to send the test message successfully using the form on your site.

To change the sending method you can try to use PHP Script option:
https://nicepage.com/doc/62334/form-submission-with-php-script

...................................................
Sincerely,
Hella
Nicepage Support Team

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bace.devis
4 Posts
bace.devis posted this 23 July 2025

I don't know if this has anything to do with the problem, but when I click the send button on my phone, it adds a space before the number. I'm attaching a video.

Thanks
Devis

bace.devis
4 Posts
bace.devis posted this 23 July 2025

I saw the answer now I'll try thanks

bace.devis
4 Posts
bace.devis posted this 23 July 2025

It seems that in my version there is no this setting, I attach an image of the menu

Support Team
Support Team posted this 23 July 2025

Hello Devis,

You can send emails using the PHP script using the Contact Form Element for HTML export - https://nicepage.com/doc/62334/form-submission-with-php-script
This type of submit is not available under contact form settings in Online builder, only for the desktop application.
You can move your project using export/import option (see attached), edit your project using desktop application and export to HTML from desktop app.

Please reach out if you need any assistance or have further questions.

...................................................
Sincerely,
Anna.
Nicepage Support Team

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