Error message when trying to Edit with Nicepage

TPixJohn
26 Posts
TPixJohn posted this 15 July 2025
Report a bug

After clicking on the "Edit with Nicepage" button on a Joomla Article I get the following message:
"{"success":false,"errorId":753,"message":"Internal Server Error."}"
See attached screenshot.

This happens on all articles, meaning that I cannot edit anything on the site.
Please help.

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13 Replies
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michal84
148 Posts
michal84 posted this 15 July 2025

Same here:

{"success":false,"errorId":753,"message":"Internal Server Error."}

Before the update, everything worked fine. My Joomla is 5.3.1, and the version of Nicepage is 7.11.0.

TPixJohn
26 Posts
TPixJohn posted this 15 July 2025

I'm currently on Joomla 5.3.2 and Nicepage 7.11

Support Team
Support Team posted this 15 July 2025

Hello,

Our developers will investigate this issue. Could you please create a new private topic with access to the Joomla admin panel.

...................................................
Sincerely,
Olivia
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

TPixJohn
26 Posts
TPixJohn posted this 15 July 2025

New private topic created as requested, with User Account created for Nicepage Support Developers:

https://nicepage.com/questions/598169/related-to-question-598149-regarding-errorid753-error-message

client_email8075
1 Posts
client_email8075 posted this 15 July 2025

After clicking on the "Edit with Nicepage" button on a Joomla Article I get the following message:
"{"success":false,"errorId":753,"message":"Internal Server Error."}"
See attached screenshot.

This happens on all articles, meaning that I cannot edit anything on the site.
Please help.

After clicking on the "Edit with Nicepage" button on a Joomla Article I get the following message:
"{"success":false,"errorId":753,"message":"Internal Server Error."}"
See attached screenshot.

This happens on all articles, meaning that I cannot edit anything on the site.
Please help.

Same here.

PSCISU
1 Posts
PSCISU posted this 16 July 2025

I got the same error on my wordpress site> > After clicking on the "Edit with Nicepage" button on a Joomla Article I get the following message:

"{"success":false,"errorId":753,"message":"Internal Server Error."}"
See attached screenshot.

This happens on all articles, meaning that I cannot edit anything on the site.
Please help.

After clicking on the "Edit with Nicepage" button on a Joomla Article I get the following message:
"{"success":false,"errorId":753,"message":"Internal Server Error."}"
See attached screenshot.

This happens on all articles, meaning that I cannot edit anything on the site.
Please help.

firmago
5 Posts
firmago posted this 16 July 2025

I got the same error on my wordpress site> > After clicking on the "Edit with Nicepage" button on a Joomla Article I get the following message:

"{"success":false,"errorId":753,"message":"Internal Server Error."}"
See attached screenshot.

This happens on all articles, meaning that I cannot edit anything on the site.
Please help.

After clicking on the "Edit with Nicepage" button on a Joomla Article I get the following message:
"{"success":false,"errorId":753,"message":"Internal Server Error."}"
See attached screenshot.

This happens on all articles, meaning that I cannot edit anything on the site.
Please help.

Hi, I go the same error After update Nicepage.

Support Team
Support Team posted this 16 July 2025

Hi,

We have asked our developers to investigate the issue ASAP.
We will let you know when we recieve a responce from them.

Sorry for the inconvenience.

...................................................
Sincerely,
Susanna I.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

raimonds.straume
1 Posts
raimonds.straume posted this 16 July 2025

Same error after Wordpress update to WordPress 6.8.2
PHP 8.3.21
Nicepage plugin 7.11.0
Theme v.7.10.10
{"success":false,"errorId":753,"message":"Internal Server Error."}

factory42
3 Posts
factory42 posted this 16 July 2025

Same error for me

TPixJohn
26 Posts
TPixJohn posted this 16 July 2025

Given that this has happened on both Joomla and Wordpress, I suspect this is an error with authentication on NicePage servers when they try to verify a user license.
I’ve given access to the site that I was working on anyway, so we’ll wait and let the devs do their thing.

Support Team
Support Team posted this 16 July 2025

Our developers have fixed the issue. No plugin update is needed, just log in to the Nicepage Editor and check if everything works as expected.
Please let us know if you still have any difficulties.

..................................................
Sincerely,
Susanna I.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Last edited 16 July 2025 by Support Team

TPixJohn
26 Posts
TPixJohn posted this 17 July 2025

Hi Susanna,
That seems to be working fine now.

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