Help restoring a project edited in a newer version – License limited to 7.3.1

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cesquim posted this 22 June 2025

Dear Nicepage Support Team,

I am writing to ask for your assistance in recovering a project that was accidentally edited using version 7.9.4, while my license is limited to version 7.3.1. Unfortunately, the software auto-updated without my knowledge, and I made several edits before realizing the version was incompatible with my plan. After reverting to version 7.3.1, I was unable to open the project, receiving a message that it was created in a newer version.

I am attaching the exported backup, hoping you can help me convert it or make it compatible with 7.3.1 so I can continue editing.

Thank you in advance for your help. I remain available to provide any further details.

Best regards,
Cesquim.

nicepage-help incompatible-version auto-updated

Cesquim-7.9.4-backup-db46.zip

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Support Team posted this 23 June 2025

Hi, Cesquim

Thank you for choosing Nicepage!

Please note that Nicepage desktop projects are saved only on your computer. You can find the folder path and name in Profile » Preferences.
If the option “Backup On Update” is turned on, the program made a backup when it updated. You can install version 7.3.1 again and try to import the project from that backup folder.

Also, if you did not publish your project, we do not have a copy or access to it.
...................................................
Sincerely,
Edgar L.
Nicepage Support Team

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