Images Gone
Hello Sue,
We are sorry to hear that. Can you please elaborate more about the issue?
From where exactly pictures gone? Have you taken any action before the issue occurred?
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Sincerely,
Negat Veri
Nicepage Support Team
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I have attached a screenshot.
The only thing I can think of is that my web hosting package from IONOS was renewed and afterward this happened. I don't know if that has anything to do with it, everything else was a common occurrence.
Hello,
Is this screenshot from the Desktop app or online Builder?
Do you see any other resources, such as Page or Block presets?
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Sincerely,
Olivia
Nicepage Support Team
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It's a screenshot from the online builder. The page and block presets are working. (Side Note: I like working with the desktop app but haven't been able to use it for a long time because it's "stuck") The only workaround I've found so far is to use the image address function, as long as the address is not my domain, when I upload an image to IONOS (webserver) an error message from NicePage appears on the screen. When I use the upload function it acts like it's working but then I end up with an empty image placeholder.
It seems this problem occurred after I updated NicePage and renewed with IONOS. Maybe those two don't play well together?
Hello Sue,
An exact error should be listed in the browser Developer tools >> Console.
Right-click > View Source or use browser DevTools (F12)
Please send a screenshot of the errors marked red.
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Sincerely,
Anna.
Nicepage Support Team
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