Select Design bug

Hi Rolo,

I have failed to reproduce the issue on my end. Does it happen with one project or with any of them? Try to reload the application and try again.

...................................................
Sincerely,
Hella
Nicepage Support Team

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I have reload NicePage and the problem does not fix.

See this video: https://drive.google.com/file/d/1wafis3KTpCkFWQ1MsmegcqPQj9H7Jw-u/view

00:00 to 00:20
When I hover designs they show a border around. I can click and insert bloks fine from main list.

00:20 to 00:54
I filter blocks from category "Business & Law".
When I hover designs there is no border around them, and when I click on any of them nothing happens
(it does not insert the block in the editor)

Can you see the problem?

Thanks!

Hi,

We see the issue but still cannot reproduce it on our side either in the Desktop application or CMS plugin.
We plan to release a new update in the next few days. Could you please test this update and let us know if the issue continues.
Does the issue happen with all websites or with a specific one?

...................................................
Sincerely,
Olivia
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Last edited 17 January 2020 by Support Team

I can reproduce this issue. You click on the block and it never inserts it. They were all marked "New"

Hi,

Does the issue happen with all websites or with a specific one? Does the issue happen right after relaunching the Nicpage application?

...................................................
Sincerely,
Olivia
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

It happens on all websites
It happens every time, including after relaunching app
Tested on Nicepage Desktop 2.4.1
If you need it I can offer myself to do a live test on my app

Last edited 23 January 2020 by rlaria

I found it does it on all filtered catergories but it works if you don't choose one. I started a new site just for this so it is not an ongoing project. i installed the update today an it's a bit worse than yesterday. If you click the block it simply closes an does nothing.

I have the same problem as Dania!

Hi,

Please provide more details about your environment: OS version, default browser, screen resolution, installed antivirus.
Also, please create debug.txt file in the %APPDATA%\Nicepage folder, then restart Nicepage, press F12, switch to the Console tab and reproduce the issue. Then please provide us with the console log.

...................................................
Sincerely,
Olivia
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

OS Version: Windows 10
Default Browser: Chrome (but remember this is a Nicepage Desktop problem!)
Screen Resolution: 1280 x 720
Antivirus: Avast Premier

I was not able to find %APPDATA%\Nicepage folder

OS Version: WIndows 10
Default Browser: Chrome (latest version)
Screen Resolution: 1920 x 1080
Antivirus: Trend Micro

Debug.txt

=========================================
START: Sat Jan 25 2020 16:24:34 GMT-0500 (Eastern Standard Time)
[index]: initial requires(#0)
[errorHandling]: before init ErrorProcessor
[errorHandling]: after init ErrorProcessor
[index]: initial requires(#1)
[index]: initial requires(#2)
[index]: initial requires(#3)
[index]: initial requires(#4)
[index]: initial requires(#5)
[index]: initial requires(#6)
[index]: initial requires(#7)
[index]: initial requires(#8)
[index]: before makeSingleInstance
[index]: after makeSingleInstance
[index]: after makeSingleInstance - start
[index]: app.ready #1
[index]: app.ready #2
[index]: createWindow #0
[index]: createWindow #1
[index]: createWindow #2
[index]: createWindow #3
[index]: createWindow #4
[index]: createWindow #5
[index]: createWindow #6
[index]: createWindow #7
[index]: app.ready #3
[index]: app.ready #4
[index]: app.ready #5
[index]: app.ready #6
[index]: app.ready #7
[index]: createWindow>ready-to-show #0
[window-size-position]: initial requires(#0)
[window-size-position]: initial requires(#1)
[window-size-position]: initial requires(#2)
[window-size-position]: initial requires(#3)
[window-size-position]: initial requires(#4)
[window-size-position]: createWindow: lastWindowState={"x":-8,"y":0,"width":1552,"height":840,"isMaximized":false}
[window-size-position]: createWindow>ready-to-show #0.0.1
[window-size-position]: createWindow>ready-to-show #0.0.2
[window-size-position]: createWindow>ready-to-show #1
[window-size-position]: createWindow>ready-to-show #2
[window-size-position]: createWindow>ready-to-show #2, screenBounds={"x":0,"y":0,"width":1536,"height":864}
[index]: createWindow>ready-to-show #5
[index]: createWindow>ready-to-show #6
[16:24:49.735] [info] check-update
[16:24:50.047] [info] Checking for update
[16:24:50.051] [info] Checking for update...
[16:24:51.962] [error] Error: Error: net::ERR_INTERNET_DISCONNECTED

at GenericProvider.getLatestVersion (C:\Users\dania\AppData\Local\Programs\Nicepage\resources\app.asar\node_modules\electron-updater\src\providers\GenericProvider.ts:18:25)
at C:\Users\dania\AppData\Local\Programs\Nicepage\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:354:4
at Generator.next (<anonymous>)
at runCallback (timers.js:789:20)
at tryOnImmediate (timers.js:751:5)
at processImmediate [as _immediateCallback] (timers.js:722:5)

From previous event:

at NsisUpdater.getUpdateInfoAndProvider (C:\Users\dania\AppData\Local\Programs\Nicepage\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:356:34)
at C:\Users\dania\AppData\Local\Programs\Nicepage\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:366:6
at Generator.next (<anonymous>)

From previous event:

at NsisUpdater.doCheckForUpdates (C:\Users\dania\AppData\Local\Programs\Nicepage\resources\app.asar\node_modules\electron-updater\out\AppUpdater.js:569:7)
at C:\Users\dania\AppData\Local\Programs\Nicepage\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:295:6
at Generator.next (<anonymous>)
at runCallback (timers.js:789:20)
at tryOnImmediate (timers.js:751:5)
at processImmediate [as _immediateCallback] (timers.js:722:5)

From previous event:

at NsisUpdater._checkForUpdates (C:\Users\dania\AppData\Local\Programs\Nicepage\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:299:57)
at NsisUpdater.checkForUpdates (C:\Users\dania\AppData\Local\Programs\Nicepage\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:230:6)
at Promise (C:\Users\dania\AppData\Local\Programs\Nicepage\resources\app.asar\main\updater.js:71:21)
at new Promise (<anonymous>)
at Object.checkForUpdates (C:\Users\dania\AppData\Local\Programs\Nicepage\resources\app.asar\main\updater.js:52:12)
at callFunction (C:\Users\dania\AppData\Local\Programs\Nicepage\resources\electron.asar\browser\rpc-server.js:249:18)
at EventEmitter.<anonymous> (C:\Users\dania\AppData\Local\Programs\Nicepage\resources\electron.asar\browser\rpc-server.js:357:5)
at emitMany (events.js:147:13)
at EventEmitter.emit (events.js:224:7)
at WebContents.<anonymous> (C:\Users\dania\AppData\Local\Programs\Nicepage\resources\electron.asar\browser\api\web-contents.js:296:13)
at emitTwo (events.js:126:13)
at WebContents.emit (events.js:214:7)

[16:24:51.962] [info] Error in auto-updater. Error: net::ERR_INTERNET_DISCONNECTED

Hi,

The default path to the folder is:
C:\Users\User\AppData\Roaming\Nicepage

Please provide a Console log:

restart Nicepage, press F12, switch to the Console tab and reproduce the issue. Then please provide us with the console log.

The debug.txt file includes a little different log.

...................................................
Sincerely,
Olivia
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

My "C:\Users\User\AppData\" folder
only contains "Microsoft" subfolder

Rolo,

We mean C:\Users{UserName}\AppData\Roaming\Nicepage.
You can find it by entering in address input on windows explorer window: %APPDATA%

...................................................
Sincerely,

Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp