Bitdefender Blocking URL: images01.nicepagecdn.com as a threat and won't allow access

I forgot to mention that I uninstalled and re-enstall the desktop App on my PC. I downloaded the newest version from your website. No changes.

Best,

Timothy

Hi Timothy,

Please add Nicepage connections to the exceptions. Unfortunately I do not know how exactly your antivirus is blocking Nicepage and what exact settings could allow you to grant full permissions to Nicepage. Maybe Bitdefender support could help you with this. I can say that the provided URL is trusted and is used for Nicepage resources.

...................................................
Sincerely,
Hella
Nicepage Support Team

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I have the same problem, only with G Data. Adding NP to the exceptions didn't work.
The error is reported to me from several customers with different setups. Even while online, working from their WP-environment, the NP site is blocked. Serious problem!

Thanks for your answer in advance.
Sincerely,

Richard Meijerink
Graaf X ICT

Last edited 25 April 2025 by info20

Thank you, Hella!

Pending a review submitted to bitdefender, here are some steps if anyone else is having problems with the above listed URL: https://www.bitdefender.com/consumer/support/answer/1519/.

If Bitdefender deems the URL a false positive, they will add Nicepage URL to their universal safe list.

I will update this thread as soon as I have more information to help out the community.

I wanted to provide an update. Adding the URL to the Bitdefender App fixed my problems.

Summary How-to:

I added the URL to the the Bitdefender desktop App >> Protection >> Online Threat Protection - Setting >> Add an Exemption. It's pretty self-explanatory from here. You can also follow the Bitdefender link above to guide you through all the steps that you may be having.

Pending final review of the URL, Bitdefender will add the URL to their next update. It should be a permanent fix then. They sent me an update this morning.

@Hella, Thank you for your support again.

Hi Timothy,

Nice to hear that it is working fine now.
And thanks for sharing the solution.

...................................................
Sincerely,
Hella
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

I wanted to provide an update. Adding the URL to the Bitdefender App fixed my problems.

Summary How-to:

I added the URL to the the Bitdefender desktop App >> Protection >> Online Threat Protection - Setting >> Add an Exemption. It's pretty self-explanatory from here. You can also follow the Bitdefender link above to guide you through all the steps that you may be having.

Pending final review of the URL, Bitdefender will add the URL to their next update. It should be a permanent fix then. They sent me an update this morning.

@Hella, Thank you for your support again.

UPDATE 4-28-2025: After my request to Bitdefender to review the URL (https://images01.nicepagecdn.com/) as a false positive link, they determined the URL was safe. Bitdefender has added it to their 'safe list' and will be available in the next update through their software.