Licence delayed

nasa12omg
3 Posts
nasa12omg posted this 19 February 2025
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HI,
I bought a Business License with this account yesterday and paid for it. And after 20 hours I am still waiting for the license key and there is no record of the purchase in my account or purchases. It's blank.
David

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Support Team
Support Team posted this 19 February 2025

Hi David,

I can see that your order is in the Processing status. Unfortunately, we cannot see any more details about the payment. Please contact PayPro Global directly and ask them about the problem with the payment.
https://payproglobal.com/customer-support/

Also please check your inbox for messages from PayPro and your bank, sometimes they need additional confirmation from you to make a purchase. Check the spam box also.

...................................................
Sincerely,
Hella
Nicepage Support Team

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nasa12omg
3 Posts
nasa12omg posted this 20 February 2025

Him
any updates on my order?

David

Support Team
Support Team posted this 20 February 2025

Hi David,

No, that status did not change. Have you contacted PayPro Global, seems that the delay is caused from their side, they probably need some additional information.

...................................................
Sincerely,
Hella
Nicepage Support Team

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nasa12omg
3 Posts
nasa12omg posted this 21 February 2025

Hi,
I check and the PayPro didn't issued any email or contact me. And when I called into bank they told me the money already was delivered.

Support Team
Support Team posted this 21 February 2025

Hi David,

Unfortunately it is stil processing status for your order. I assume that PayPro Global could provide more details about that. We are sorry, but since PayPro Global does all transactions, we simply do not have access to that data due to the security reasons.

Here is the link to contact them:
https://payproglobal.com/customer-support/

...................................................
Sincerely,
Hella
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

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