Unable to start the Editor. Please contact the Support.

firmago
5 Posts
firmago posted this 04 February 2025
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Hello, does anyone else have this error in Joomla after updating to Nicepage 7.3.1? So far, it's happened on every page, mostly when trying to test the new feature by editing the template directly in the backend. Removing and reinstalling Nicepage and the template doesn't help. Support passed this message on to a programmer a week ago. I haven't heard back yet, but I'm slowly starting to have to fix it. These are customer sites that I look after. Can anyone give me some tips? Thanks.

Best regards
Thorsten

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Support Team
Support Team posted this 04 February 2025

Hi,

Yes, you reported the issue to us 5 days ago. We have already answered that our developers have fixed the active Nicepage plugin on your site.
Please check on your side and let us know if you need further assistance.

The general fix will be available in the next Nicepage v.7.4. (in about two weeks).

mostly when trying to test the new feature by editing the template
directly in the backend.

As we mention in the release notes https://nicepage.com/doc/555893/edit-theme-and-templates-directly-in-wordpress-and-joomla, the new feature is available in Beta.
So yes, unfortunately, there may be issues but we are doing our best to fix them ASAP.
Thanks for reporting this issue.

Sorry for the inconvenience.

...................................................
Sincerely,
Susanna I.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

firmago
5 Posts
firmago posted this 04 February 2025

Hi, Sorry for the duplicate question. I received the first answer almost immediately with the second. All good. Thank you very much. I love your software. ;-)

Best regards Thorsten

Support Team
Support Team posted this 04 February 2025

Thorsten,

You're welcome!
Please feel free to contact us with any questions you may have.

Thank you for choosing Nicepage.

...................................................
Sincerely,
Susanna I.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

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