No automatic update in Joomla if Nicepage Template is White Label

DG Media
52 Posts
DG Media posted this 31 January 2025
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Dear developers,

I've encountered a critical but with Nicepage.

If the Nicepage Template is installed to a Joomla instance without a White Label (so it still says it's a Nicepage product), the automatic update of the Nicepage Template end Editor Plugin in Joomla works fine.

As soon as the Nicepage Template gets imported with While Label information though (for example as in the attached screenshot), the automatic update routine in Joomla isn't working, it doesn't find an update and so it sticks to the version when it was imported.

This is a critical bug as White Label template doesn't benefit of any updates from Nicepage.

Can this looked into real soon and fixed? I need proper updates for my white-label pages! This is what I pay for each year.

Kind regards,
Dan

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Support Team
Support Team posted this 31 January 2025

Hi, Dan,

This is the correct behavior, as the white-labeled Nicepage extension does not receive update notifications. To see how to update it, please check the following article: https://nicepage.com/doc/25538/white-label#update-white-label.

We hope the process of updating the white-labeled extension will be more convenient in the future. Thank you for sharing your experience with us.

Let us know if you need our further help!
...................................................
Sincerely,
Paul C.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

DG Media
52 Posts
DG Media posted this 31 January 2025

Thank you Pul,

is it somehow possible to return back from Whitelabel to regular Nicepage plugin? I need the be behaviour automated throug the Joomla plugin updates.

Kind regards,
Dan

Support Team
Support Team posted this 31 January 2025

Hi Daniel,

Sure, just uninstall the white label plugin in WP admin >> Plugins section, download the Nicepage plugin from one of these pages:
https://nicepage.com/download
https://nicepage.com/User/app/downloads
and install it on your site.

...................................................
Sincerely,
Susanna I.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

DG Media
52 Posts
DG Media posted this 02 February 2025

Hey Susanna,

I guess this works the same way as in Joomla. So the editing plugin is totally independent from the template and the content, is this correct?

Kind regards,
Dan

Support Team
Support Team posted this 07 February 2025

Hello Daniel,

Sorry for the delay.

Yes, you can install Nicepage Extension for Joomla and this will not affect your current Joomla template or content.
Please let us know if you have any further questions or concerns, and we will be happy to assist you.

...................................................
Sincerely,
Anna.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

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