Support Team
posted this
13 March 2024
Hello,
Thanks for reaching out to us
It seems like there might be an issue with the synchronization between the uploaded files via FTP and the WordPress database, especially concerning the menu updates and the addition of new pages.
Here are some steps you can take to troubleshoot the issue:
Check File Permissions: Ensure that the files you uploaded via FTP have the correct permissions set, allowing WordPress to read and execute them properly.
Refresh Permalinks: Sometimes, refreshing the permalinks structure in WordPress can help resolve menu-related issues. To do this, navigate to "Settings" > "Permalinks" in your WordPress dashboard, and simply click the "Save Changes" button without making any modifications.
Clear Cache: If you are using any caching plugins or server-side caching mechanisms, clear the cache to ensure that you are viewing the most recent version of your website.
Check Database: Verify that the new pages are added to the WordPress database correctly. You can do this by logging into your WordPress database using phpMyAdmin or a similar tool and checking the "wp_posts" table to see if the new pages are listed.
Review Theme Settings: Sometimes, themes have settings related to menus and page displays. Double-check the theme settings to ensure that everything is configured correctly.
Furthermore, ensure that the Theme is updated and activated on your WordPress website.
If the issue persists after trying these steps, it may be beneficial to reach out to your hosting provider.
I hope this helps resolve the issue with your WordPress website. Let me know if you have any other questions or concerns!
...................................................
Sincerely,
Ahmad.
Nicepage Support Team
Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp
Hello,
Thanks for reaching out to us
It seems like there might be an issue with the synchronization between the uploaded files via FTP and the WordPress database, especially concerning the menu updates and the addition of new pages.
Here are some steps you can take to troubleshoot the issue:
1. **Check File Permissions:** Ensure that the files you uploaded via FTP have the correct permissions set, allowing WordPress to read and execute them properly.
2. **Refresh Permalinks:** Sometimes, refreshing the permalinks structure in WordPress can help resolve menu-related issues. To do this, navigate to "Settings" > "Permalinks" in your WordPress dashboard, and simply click the "Save Changes" button without making any modifications.
3. **Clear Cache:** If you are using any caching plugins or server-side caching mechanisms, clear the cache to ensure that you are viewing the most recent version of your website.
4. **Check Database:** Verify that the new pages are added to the WordPress database correctly. You can do this by logging into your WordPress database using phpMyAdmin or a similar tool and checking the "wp_posts" table to see if the new pages are listed.
5. **Review Theme Settings:** Sometimes, themes have settings related to menus and page displays. Double-check the theme settings to ensure that everything is configured correctly.
Furthermore, ensure that the Theme is updated and activated on your WordPress website.
If the issue persists after trying these steps, it may be beneficial to reach out to your hosting provider.
I hope this helps resolve the issue with your WordPress website. Let me know if you have any other questions or concerns!
...................................................
Sincerely,
Ahmad.
Nicepage Support Team
Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp
