icons are not loading

Lean,

Please create a separate private case providing your project.

...................................................
Sincerely,
Alan R.
Nicepage Support Team

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Hi.

I have this problem again now!

And I figured, the icons do show if I choose the original color for the icons - which is black.
If I choose any other color, they will not show anymore.

Requesting quick support please!

Hi,

We don't see any problems with loading icons on our side.
Please describe your actions step by step.

Also, disable the antivirus, firewall and other programs that may be blocking you from loading icons in the editor and let us know the result.

...................................................
Sincerely,
Susanna I.
Nicepage Support Team

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Please check v4.15.11 same issue

Hi,

hibikis10, please create a private case https://nicepage.com/Forum/Topic/Create and provide your Nicepge Desktop website exported as a Project or temporary access to the CMS admin panel.
Describe the problem in more details.
We will check it on your end.

...................................................
Sincerely,
Susanna I.
Nicepage Support Team

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Hi, my icons are not loading. I am running 3.1 for Windows Platform with the pro license and I do not wish to upgrade because I will lose the pro status of my license. It used to work fine. Please advice. Kind regards, Asy

Hi,

We're aware of this issue. Our developers are investigating it.
Please follow our news in this https://nicepage.com/questions/198809/nicepage-crash-after-icon-search ticket.

In Nicepage 3.28.7 https://nicepage.com/User/app/downloads the problem was partially fixed by our developers.
Now, when you select an icon, the Editor does not crash, and some icons are added.
We will finally fix the problem as soon as possible and inform you about it.

Please note, as we mentioned in that topic, the problem is caused by the changes on Flaticon's side.

Sorry for the inconvenience.

...................................................
Sincerely,
Susanna I.
Nicepage Support Team

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Hi,
since last update icon doesn't load on edit.
I can add an icon but on change no icon are loaded.
I'm on MacOS

Hi,

nsarantopoulos68, I don't see any problems with Icons on my side (Nicepage v. 3.23.2).
Please provide a screenshot that demonstrates the problem.

...................................................
Sincerely,
Susanna I.
Nicepage Support Team

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you are telling you fix this issue regarding the icons but they are not appearing any icon

Hi,

My Website Is Not Working From Today My Hosting Was On NicePage And
Domain As Well Pls Fix As Soon As Possbile
https://moontheplayer.nicepage.io/

The issue with access to the nicepage.io websites is fixed.
Please check on your side and let us know if you have any further questions.

...................................................
Sincerely,
Susanna I.
Nicepage Support Team

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Hi,

My Website Is Not Working From Today My Hosting Was On NicePage And
Domain As Well Pls Fix As Soon As Possbile
https://moontheplayer.nicepage.io/

This is the problem on our end and our developers are investigating it. We will do our best to fix it as soon as possible.
We will let you know when the issue is fixed.

Sorry for the inconvenience.

...................................................
Sincerely,
Susanna I.
Nicepage Support Team

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My Website Is Not Working From Today My Hosting Was On NicePage And Domain As Well Pls Fix As Soon As Possbile
https://moontheplayer.nicepage.io/

Hi,

Please download the previous version
https://get.nicepage.com/Nicepage-2.30.0.exe
or
https://get.nicepage.com/Nicepage-2.29.5.exe

If the problem still persists, please create a private case and provide a few screenshots that demonstrate the problem.

...................................................
Sincerely,
Susanna I.
Nicepage Support Team

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Hi!
I'm using version 2.30.1, icon loading has worked well so far, but now it doesn't work, only a few icons can be loaded. I don't want to upgrade to a new version at this time. However, I would like to use it as before. Is there a solution?

Hi,

pganzeboom2 we have answered in your private case, please check it and reply to us there if you have any further questions.

...................................................
Sincerely,
Susanna I.
Nicepage Support Team

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Hi, mi icons are not loading. I am running 3.1 for OSX with the ultimate license and I do not wish to upgrade because I will lose the ultimate status of my license. It used to work fine. Please advice. Kind regards, Paul

Hi,

Just a note. If you were having the issue in the desktop application, please install the latest update released just now, it includes the fix for the problem.

...................................................
Sincerely,
Hella
Nicepage Support Team

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Oops. I put the wrong version number in my reply. Apologies! But it does work!

Hi,

aylonlimited, we have already fixed the described issue and you need just update Nicepage to the most recent 3.5.3 version https://nicepage.com/User/app/downloads.

...................................................
Sincerely,
Susanna I.
Nicepage Support Team

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Last edited 04 February 2021 by Support Team