Unable to send emails vi abuilt in Joomla form

Hello Micke,

Thanks for contacting us regarding the issue you're facing with sending messages through the contact form on your Joomla website.

The error message "Unable to send your message. Please fix errors, then try again." typically indicates that there might be an issue with the form submission or the SMTP settings. Here are a few steps you can take to troubleshoot the problem:

1. Check Form Fields: Ensure that all required fields in the contact form are filled out correctly. Sometimes, missing or
   incorrect data in required fields can prevent the form from being submitted.

2. SMTP Settings: Double-check your SMTP settings to ensure they are accurate. Ensure you provide the correct SMTP server, port number, username, and password. Also, ensure that you've selected the appropriate encryption method (SSL/TLS) if required by your SMTP provider.

3. Test SMTP Settings: Some hosting providers or SMTP services can test your SMTP settings. Check if your provider offers this feature and use it to verify that the settings are working correctly.

4. Server Configuration: In some cases, your hosting server might have restrictions on sending emails. You might need to contact your hosting provider to ensure that the server is configured to allow outgoing emails from your Joomla website.

5. Email Addresses: Verify that the "From" and "To" email addresses specified in the form and SMTP settings are valid and correctly formatted.

6. Error Logs: Check the error logs on your Joomla website for any relevant error messages that could provide more insight into what might be causing the issue.

7. Testing without SMTP: As a test, you can try using the default mail function of Joomla instead of SMTP to see if emails are sent successfully. If they are, then the issue might be related to your SMTP configuration.

If you've tried the above steps and are still facing issues, you might consider contacting your hosting provider's support or your SMTP service's support for assistance. They can help you verify your SMTP settings and ensure that your server is configured correctly for sending emails.

If you have any more questions or need further assistance, feel free to ask.
We're here to help.
...................................................
Sincerely,
Ahmad.
Nicepage Support Team

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Hi,
The thing is that I have tested the sendmail function as in Joomla global configuration, the usual way when using different contact forms. It works fine, but then when I want to try the form live it rejects with this error and I haven't used any wrong email and I don't find anything that shouldn't work so how can it then be possible to fix this?

Hi Micke,

Could you please provide a link to the page with the form?
I assume that you have already followed these instructions:
https://nicepage.com/doc/66443/send-emails-with-built-in-joomla-function

Also could you try to use another form sending option and check if it works:
https://nicepage.com/doc/303115/contact-form-submit-to-email

...................................................
Sincerely,
Hella
Nicepage Support Team

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