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Could not send message. Please correct errors and try again.

info7122
26 Posts
info7122 posted this 25 May 2023
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I’m just having trouble with nicepage.
I’m losing clients now.
The data submission form does not work.
In google chrome if I’m logged in the submission form works. If I open incognito does not work.
It doesn’t work on any PC.
It gives me the following error: Could not send message. Please correct errors and try again.

I’m just having trouble with nicepage. I’m losing clients now. The data submission form does not work. In google chrome if I’m logged in the submission form works. If I open incognito does not work. It doesn’t work on any PC. It gives me the following error: Could not send message. Please correct errors and try again.
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11 Replies
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info7122
26 Posts
info7122 posted this 25 May 2023

Hello,

I updated the pro version.
I urgently request assistance
Thank you

Hello, I updated the pro version. I urgently request assistance Thank you
Support Team
Support Team posted this 25 May 2023

Hello Luciano,

Thanks for contacting us

Please specify what submit options did you choose in your Contact Form for the emails and specify if you have setup the recaptcha on your website.
...................................................
Sincerely,
Ahmad.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hello Luciano, Thanks for contacting us Please specify what submit options did you choose in your Contact Form for the emails and specify if you have setup the recaptcha on your website. ................................................... Sincerely, Ahmad. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
info7122
26 Posts
info7122 posted this 25 May 2023

Hello

I used email and google sheet
Yes. I also installed recaptcha.

Hello I used email and google sheet Yes. I also installed recaptcha.
info7122
26 Posts
info7122 posted this 25 May 2023

you can also try the home page of the site.

www.fascicoloantiriciclaggio.it

for example the newsletter subscription does not work

you can also try the home page of the site. www.fascicoloantiriciclaggio.it for example the newsletter subscription does not work
info7122
26 Posts
info7122 posted this 25 May 2023

When I enter the email the nicepage displays the email that I was sent the email with instructions for verification. The verification email does not even find it in spam.

When I enter the email the nicepage displays the email that I was sent the email with instructions for verification. The verification email does not even find it in spam.
Support Team
Support Team posted this 25 May 2023

Thanks for the clarification Luciano,

Email and Google sheets works only on the Nicepage hosting.

submit-to.png

We can see that your website - www.fascicoloantiriciclaggio.it is on Joomla. You can use other options except Contact Form 7 which is designed for WordPress.

If you are using the PHP script option for the form, follow the instructions:
https://nicepage.com/doc/62334/send-emails-with-php-script
Also please make sure that your server is correctly configured for sending e-mails.

It may be helpful - https://nicepage.com/doc/4216/contact-form-submission-options

Ensure, that recaptcha is setup correctly. It's also can be one of the reasons for blocking the submissions in your Contact Form.
...................................................
Sincerely,
Ahmad.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Thanks for the clarification Luciano, Email and Google sheets works only on the Nicepage hosting. !submit-to.png! We can see that your website - www.fascicoloantiriciclaggio.it is on Joomla. You can use other options except Contact Form 7 which is designed for WordPress. If you are using the PHP script option for the form, follow the instructions: https://nicepage.com/doc/62334/send-emails-with-php-script Also please make sure that your server is correctly configured for sending e-mails. It may be helpful - https://nicepage.com/doc/4216/contact-form-submission-options Ensure, that recaptcha is setup correctly. It's also can be one of the reasons for blocking the submissions in your Contact Form. ................................................... Sincerely, Ahmad. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
info7122
26 Posts
info7122 posted this 25 May 2023

Hello

I created the contact.php file and put it in the root of the site.
It still doesn’t work.
Can you help me?

Attchaments il file php. e lo screenshot.
where am I wrong?

Hello I created the contact.php file and put it in the root of the site. It still doesn’t work. Can you help me? Attchaments il file php. e lo screenshot. where am I wrong?
info7122
26 Posts
info7122 posted this 25 May 2023

Ensure, that recaptcha is setup correctly

I entered the recaptch codes.
How do I understand that it is correctly installed

Ensure, that recaptcha is setup correctly I entered the recaptch codes. How do I understand that it is correctly installed
info7122
26 Posts
info7122 posted this 25 May 2023

if I give you the login details login and password help me to configure the sending?

i’m going crazy

i need urgently

if I give you the login details login and password help me to configure the sending? i’m going crazy i need urgently
info7122
26 Posts
info7122 posted this 26 May 2023

Hello,

i solved.

I upgraded to the professional version but did not have priority support.
Thank you

Hello, i solved. I upgraded to the professional version but did not have priority support. Thank you
Support Team
Support Team posted this 26 May 2023

Hello Luciano,

If you want to use send email with PHP just use the option and URL submit option is not designed to work with custom PHP link. Please check our documentation below.
https://nicepage.com/doc/66444/send-email-to-url-or-custom-form-action

If the bottom of your website shows the recaptcha small icon, it means the Recaptcha is working and set properly.

Please specify if you solved your issue with the Contact form.

If you require further assistance, we can convert the following ticket into a private one, so you can provide us with temporary access to the administrator panel.

Looking forward to your kind reply

Thank you
...................................................
Sincerely,
Ahmad.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hello Luciano, If you want to use **send email with PHP** just use the option and URL submit option is not designed to work with custom PHP link. Please check our documentation below. https://nicepage.com/doc/66444/send-email-to-url-or-custom-form-action If the bottom of your website shows the recaptcha small icon, it means the Recaptcha is working and set properly. Please specify if you solved your issue with the Contact form. If you require further assistance, we can convert the following ticket into a private one, so you can provide us with temporary access to the administrator panel. Looking forward to your kind reply Thank you ................................................... Sincerely, Ahmad. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
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