lightbox background

curcios0877
13 Posts
curcios0877 posted this 22 June 2019

I have Image Lightbox on my page. It works fine except that on zoom, the background is black. I cannot see the navigation controls to scroll through the images.

I have Image Lightbox on my page. It works fine except that on zoom, the background is black. I cannot see the navigation controls to scroll through the images.
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Support Team
Support Team posted this 14 January 2020

Hi,

The issue was fixed long time ago. Please explain how we can reproduce the issue. We would also need some screenshots ad the versions of the browsers that you are using.

...................................................
Sincerely,
Hella
Nicepage Support Team

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Hi, The issue was fixed long time ago. Please explain how we can reproduce the issue. We would also need some screenshots ad the versions of the browsers that you are using. ................................................... Sincerely, Hella Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
michal84
68 Posts
michal84 posted this 02 January 2020

Hello Olivia,
any update on this? I recognize the same behaviour.

Thanks for Your answer,
Michal

Hello Olivia, any update on this? I recognize the same behaviour. Thanks for Your answer, Michal
Support Team
Support Team posted this 24 June 2019

Hi Samuel,

I've managed to reproduce this issue in mobile Chrome on my phone and in mobile preview emulation in a desktop browser. Looks like it happens on touch devices only. I cannot say whether this is a bug or not since we're using a third-party library for lightbox. I've asked our developers about this issue. But in any case, you can switch between images by touch swipe to the left/right and close the lightbox by a swipe to top.
We'll let you know when we receive any news from our developers.

...................................................
Sincerely,
Olivia
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi Samuel, I've managed to reproduce this issue in mobile Chrome on my phone and in mobile preview emulation in a desktop browser. Looks like it happens on touch devices only. I cannot say whether this is a bug or not since we're using a third-party library for lightbox. I've asked our developers about this issue. But in any case, you can switch between images by touch swipe to the left/right and close the lightbox by a swipe to top. We'll let you know when we receive any news from our developers. ................................................... Sincerely, Olivia Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
curcios0877
13 Posts
curcios0877 posted this 24 June 2019

I am using Chrome Version 74.0.3729.169 (Official Build) (64-bit). I also did a comparison between Chrome and Microsoft Edge browser. The controls do appear in Edge, but not in Chrome on any of my devices (laptop, desktop, or mobile phone).
See the attached image. Edge is on the left, Chrome is on the right.|

But after further investigation, I found that Chrome is zoomed to 110%. If adjusted back to 100%, the controls appear. So, a user will need to have their browser set to 100% to see the controls.

I am using Chrome Version 74.0.3729.169 (Official Build) (64-bit). I also did a comparison between Chrome and Microsoft Edge browser. The controls do appear in Edge, but not in Chrome on any of my devices (laptop, desktop, or mobile phone). See the attached image. Edge is on the left, Chrome is on the right.| But after further investigation, I found that Chrome is zoomed to 110%. If adjusted back to 100%, the controls appear. So, a user will need to have their browser set to 100% to see the controls.

Last edited 24 June 2019 by curcios0877

Support Team
Support Team posted this 24 June 2019

Hi Samuel,

I've visited your website but all lightbox controls are visible on my side:

loghtbox-arrows.png

Please let us know what browser and version you're using.

...................................................
Sincerely,
Olivia
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi Samuel, I've visited your website but all lightbox controls are visible on my side: !loghtbox-arrows.png! Please let us know what browser and version you're using. ................................................... Sincerely, Olivia Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
curcios0877
13 Posts
curcios0877 posted this 23 June 2019

Upon further inspection, the controls are visible in the Nicepage quick preview, but not visible on the actual web page zoomed images.

Here is a link to my web page: sfcurcio.com. Please click on one of the images in the sample images section. You will see that an image counter is visible in the upper left corner, but the navigation controls are missing.

One more issue with the lightbox. The Nicepage quick preview shows sharper images on zoom. On the actual web page, besides the controls not being visible, the images are bigger, which means loss of some detail.

Upon further inspection, the controls are visible in the Nicepage quick preview, but not visible on the actual web page zoomed images. Here is a link to my web page: [sfcurcio.com][1]. Please click on one of the images in the sample images section. You will see that an image counter is visible in the upper left corner, but the navigation controls are missing. One more issue with the lightbox. The Nicepage quick preview shows sharper images on zoom. On the actual web page, besides the controls not being visible, the images are bigger, which means loss of some detail. [1]: https://sfcurcio.com

Last edited 23 June 2019 by curcios0877

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