NICEPAGE ... ✊🏻 Knock Knock ! ✊🏻 Is anyone there?

AlexDex
13 Posts
AlexDex posted this 25 January 2023
Ask a Question

Dear NP team,

we are evaluating NP and, as we have some serious doubts whether or not to adopt it in our development workflows, we received 4 days ago an e-mail (automatic, we suppose) directly from Nicepage's CEO - we believe - Mr. Oleg Dudko, asking why we had not "become our customers". (clearly referring to the fact that we hadn't become premium users by purchasing the full package yet). So he asked us, literally:

"WHAT WENT WRONG ?"

So he invited us to respond to that e-mail to send our feedback and tell about our experience with NP so far (see the screenshot we attached to this forum post).

We were happy that someone finally asked us the reasons why we haven't decided yet. We then took some time to respond to this e-mail in some detail, laying out some of our NP concerns and shortcomings. Basically, we needed to be reassured that the NP team was listening to us, and that they were willing to correct the things we had pointed out, in future versions of the software.

Since then, however, we have not received any feedback/response after the e-mail we sent. So, we ask you: are you really interested in knowing WHAT WENT WRONG or are you just asking "automatically"? We really hope you haven't responded to us yet because you are very busy.... but, perhaps, not responding/listening to your potential customer already answers part of your question about "WHAT WENT WRONG."

Sorry for the outburst, but we think you should consider us more, after all, we are all potential customers, as we are here.

We hope to hear from you, because we are really very interested in NP, which could be AMAZING with some adjustments.

kind regards,
Alex

Dear NP team, we are evaluating NP and, as we have some serious doubts whether or not to adopt it in our development workflows, we received 4 days ago an e-mail (automatic, we suppose) directly from Nicepage's CEO - we believe - Mr. Oleg Dudko, asking why we had not "become our customers". (clearly referring to the fact that we hadn't become premium users by purchasing the full package yet). So he asked us, literally: "WHAT WENT WRONG ?" So he invited us to respond to that e-mail to send our feedback and tell about our experience with NP so far (see the screenshot we attached to this forum post). We were happy that someone finally asked us the reasons why we haven't decided yet. We then took some time to respond to this e-mail in some detail, laying out some of our NP concerns and shortcomings. Basically, we needed to be reassured that the NP team was listening to us, and that they were willing to correct the things we had pointed out, in future versions of the software. Since then, however, we have not received any feedback/response after the e-mail we sent. So, we ask you: are you really interested in knowing WHAT WENT WRONG or are you just asking "automatically"? We really hope you haven't responded to us yet because you are very busy.... but, perhaps, not responding/listening to your potential customer already answers part of your question about "WHAT WENT WRONG." Sorry for the outburst, but we think you should consider us more, after all, we are all potential customers, as we are here. We hope to hear from you, because we are really very interested in NP, which could be AMAZING with some adjustments. kind regards, Alex

Last edited 25 January 2023 by AlexDex

nicepage-bugs missing customer-support improvements customer-service
email.jpg
Vote to pay developers attention to this features or issue.
5 Replies
Order By: Standard | Newest
Support Team
Support Team posted this 26 January 2023

Alex,

Yes. We are. please tell us.

...................................................
Sincerely,
Alan R.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Alex, Yes. We are. please tell us. ................................................... Sincerely, Alan R. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
AlexDex
13 Posts
AlexDex posted this 26 January 2023

Hi Alan, first of all thank you for your reply! 😃

Please listen...

We are in the midst of an important decision: whether or not to adopt NP as the main tool for our website development department, and we definitely need to know if a specific feature will be added in the next versions of NP (hopefully in a few months, not years!), because for us that feature is a key element and we believe it is also a key element for many developers out there.

👉🏻 We are referring to the ability to launch previews more efficiently than we do now (as we also described here: https://nicepage.com/questions/341644/nicepage-missing-feature--preview-shortcut ) by pressing a shortcut without having to click the mouse, here and there, as we do now.

A week ago, we received an e-mail from NP's CEO Mr. Oleg Dudko asking why we did not choose to become a paying customers by purchasing the premium NP version of the software and we replied to him explaining the above reason.

⚠️ After our email, we have never received any response from your team, either by mail or here in the forum within our post. Only Olivia from Nicepage's support team responded to our post with a "we have added it to our wish list," but this is too vague to allow us to make such an important decision like the adoption of NP as an official tool.

That's why we're knocking on the door again, asking for more precise and helpful feedback other than "we've added it to the wish list," hoping that this time we'll be luckier than before, perhaps with your help, Alan...

Hi Alan, first of all thank you for your reply! 😃 Please listen... We are in the midst of an important decision: whether or not to adopt NP as the main tool for our website development department, and we definitely need to know if a specific feature will be added in the next versions of NP (hopefully in a few months, not years!), because for us that feature is a key element and we believe it is also a key element for many developers out there. 👉🏻 We are referring to the ability to launch previews more efficiently than we do now (as we also described here: https://nicepage.com/questions/341644/nicepage-missing-feature--preview-shortcut ) by pressing a shortcut without having to click the mouse, here and there, as we do now. A week ago, we received an e-mail from NP's CEO Mr. Oleg Dudko asking why we did not choose to become a paying customers by purchasing the premium NP version of the software and we replied to him explaining the above reason. ⚠️ After our email, we have never received any response from your team, either by mail or here in the forum within our post. Only Olivia from Nicepage's support team responded to our post with a "we have added it to our wish list," but this is too vague to allow us to make such an important decision like the adoption of NP as an official tool. That's why we're knocking on the door again, asking for more precise and helpful feedback other than "we've added it to the wish list," hoping that this time we'll be luckier than before, perhaps with your help, Alan...

Last edited 26 January 2023 by AlexDex

AlexDex
13 Posts
AlexDex posted this 28 January 2023

Hi Alan... you see... we believe that this is one of the problems with NicePage. We have a self-explanatory example with this same post so far. We write our requests / bug reports / suggestions and spend a lot of time writing these posts to you. And you should be more than happy to receive our feedback to improve your software, since we act as if we are a kind of beta-tester for you (just look at the dozens and dozens of reports you receive every day).

In most cases we all receive only vague responses from your team in return--and after your first response, you magically disappear, leaving the post unresolved. In this case, you wrote "Yes. We are. please tell us" ... but we did not feel that you are really there if this is going to be just another unresolved post with no concrete or useful response from you to our complaints. What should we "tell you" ? We already wrote everything in our post... you already have our request all clearly explained. So, what are you asking precisely for ? We wonder what the real purpose of this forum is.

Do you consider a post "resolved" only when you manage to get the "reply" counter up to at least "2" with some "automatic" or "random" reply so that users feel that you have participated in some way in the discussion ? We're sorry but we don't think this is very constructive or helpful to anyone. Don't you agree? And we are not just talking about this post, you can just look at most of the other posts on the forum and you will see the same approach from the NP team with only a few exceptions. Ultimately, we are still waiting for a response to our requests... to the real point of this post, and we do believe it is also a matter of respect, as well as concern for customer loyalty...

Alex

Hi Alan... you see... we believe that this is one of the problems with NicePage. We have a self-explanatory example with this same post so far. We write our requests / bug reports / suggestions and spend a lot of time writing these posts to you. And you should be more than happy to receive our feedback to improve your software, since we act as if we are a kind of beta-tester for you (just look at the dozens and dozens of reports you receive every day). In most cases we all receive only vague responses from your team in return--and after your first response, you magically disappear, leaving the post unresolved. In this case, you wrote "Yes. We are. please tell us" ... but we did not feel that you are really there if this is going to be just another unresolved post with no concrete or useful response from you to our complaints. What should we "tell you" ? We already wrote everything in our post... you already have our request all clearly explained. So, what are you asking precisely for ? We wonder what the real purpose of this forum is. Do you consider a post "resolved" only when you manage to get the "reply" counter up to at least "2" with some "automatic" or "random" reply so that users feel that you have participated in some way in the discussion ? We're sorry but we don't think this is very constructive or helpful to anyone. Don't you agree? And we are not just talking about this post, you can just look at most of the other posts on the forum and you will see the same approach from the NP team with only a few exceptions. Ultimately, we are still waiting for a response to our requests... to the real point of this post, and we do believe it is also a matter of respect, as well as concern for customer loyalty... Alex
Support Team
Support Team posted this 30 January 2023

Alex,

Thank you for such explanatory feedback. We have forwarded your suggestions to the management, and we will contact you asap when we have any reply from them.

...................................................
Sincerely,
Alan R.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Alex, Thank you for such explanatory feedback. We have forwarded your suggestions to the management, and we will contact you asap when we have any reply from them. ................................................... Sincerely, Alan R. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
AlexDex
13 Posts
AlexDex posted this 30 January 2023

Thank you Alan for your response. We really hope that your development team will solve that serious flaw of NP.

Have a good day :-)

Alex

Thank you Alan for your response. We really hope that your development team will solve that serious flaw of NP. Have a good day :-) Alex
You must log in or register to leave comments

Company
Product
Themes & Templates
Nicepage
Web Design