NUMEROUS Bugs - Is NP paying attention?

24 Posts

iRazor posted this 21 January 2023

Generally speaking, NicePage is what the future of web design should be. Problem is it's extremely buggy and not dependable.

Responsive Design Not Trustworthy
Since NP is so buggy with regard to responsive design EVEN IF you follow the right to left design, I am constantly having to resize the blocks for margin. Often the margin's don't even stick at the exact height I set them up at.

HIGHLY suggest you at least make it an option for the block to auto-collapse to fit it's content. It would also be great to set a default, fixed top and bottom margin so I don't have to do it over and over and over and over. 24 PX means 24 px not 23 or 25.

Right to Left Design Doesn't Always Work
By the way, the right to left is SUPPOSED to only affect designs to the right. This is obviously not accurate. While I see the potential of NP, I am so paranoid that if I make a single change on ANY viewport, I have to go back and check all of them, INCLUDING those to the left. Yes it matters. FIX THIS!

Even if you simply drop a predesigned block on the page, they're not even responsive out of the box with zero customization! Try it for yourself. Drop a design block then check all view ports. This is unacceptable

You guys know what I'm talking about.

Lock does NOT mean LOCK
Also, lock does NOT mean LOCK. I've had numerous experiences with that not working.

Odd Artifacts Displaying
I am also seeing artifacts that should not be there! Note on this page: https://glasstiger.net/Paint-Protection-Film/A---PPF-Valor.html (You'll see a black vertical bar in the hero header right before the H1 tag.)

This is happening site wide since the last update.

Is NP Betatesting their own software or are we doing it for them?
RULE #1 in software development - Do not use your developers for Beta Testing. This is a rookie mistake. If there is a beta testing program where my concerns would actually be heard and responded to, I'd be happy to join up.

SUGGESTION: Why doesn't someone who actually cares set up a zoom meeting with me, I'll show you real world examples in real time of the frustrations your users are experiencing.

Support videos are WAY out of date
Went to Youtube to see if I could find some answers. Most videos are 4 years old. Much of the support documentation is hopelessly out of date as well. For a new NP user, they're gonna be lost if they try and follow the OFFICIAL SUPPORT videos and documentation.

Whattya bet I'll be asked to send a video? Again, I'm offering to do a screen share at NO cost if anyone will take the time.

How about it NP?

Generally speaking, NicePage is what the future of web design should be. Problem is it's extremely buggy and not dependable. **Responsive Design Not Trustworthy** Since NP is so buggy with regard to responsive design EVEN IF you follow the right to left design, I am constantly having to resize the blocks for margin. Often the margin's don't even stick at the exact height I set them up at. HIGHLY suggest you at least make it an option for the block to auto-collapse to fit it's content. It would also be great to set a default, fixed top and bottom margin so I don't have to do it over and over and over and over. 24 PX means 24 px not 23 or 25. **Right to Left Design Doesn't Always Work** By the way, the right to left is SUPPOSED to only affect designs to the right. This is obviously not accurate. While I see the potential of NP, I am so paranoid that if I make a single change on ANY viewport, I have to go back and check all of them, INCLUDING those to the left. Yes it matters. FIX THIS! Even if you simply drop a predesigned block on the page, they're not even responsive out of the box with zero customization! Try it for yourself. Drop a design block then check all view ports. This is unacceptable You guys know what I'm talking about. **Lock does NOT mean LOCK** Also, lock does NOT mean LOCK. I've had numerous experiences with that not working. **Odd Artifacts Displaying** I am also seeing artifacts that should not be there! Note on this page: https://glasstiger.net/Paint-Protection-Film/A---PPF-Valor.html (You'll see a black vertical bar in the hero header right before the H1 tag.) This is happening site wide since the last update. **Is NP Betatesting their own software or are we doing it for them?** RULE #1 in software development - Do not use your developers for Beta Testing. This is a rookie mistake. If there is a beta testing program where my concerns would actually be heard and responded to, I'd be happy to join up. **SUGGESTION:** Why doesn't someone who actually cares set up a zoom meeting with me, I'll show you real world examples in real time of the frustrations your users are experiencing. **Support videos are WAY out of date** Went to Youtube to see if I could find some answers. Most videos are 4 years old. Much of the support documentation is hopelessly out of date as well. For a new NP user, they're gonna be lost if they try and follow the OFFICIAL SUPPORT videos and documentation. Whattya bet I'll be asked to send a video? Again, I'm offering to do a screen share at NO cost if anyone will take the time. How about it NP?

bug bad-support wish-list bug-report beta-testing

Vote to pay developers attention to this features or issue.

9 Replies

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2690 Posts

MerlinAZ posted this 21 January 2023

The workflow is left to right. Not right to left.
I agree that it would be nice to have a page lock switch so that changes on one page wouldn’t affect locked pages.

The workflow is left to right. Not right to left. I agree that it would be nice to have a page lock switch so that changes on one page wouldn’t affect locked pages.

Support Team posted this 23 January 2023

Hi iRazor,

Thank you for your comments. Please note that you can contact us if you faced any problems with Nicepage. We'll be happy to help you. But it is better to report one issue per topic with a detailed description. Most of the problems appear at quite specific moments and it is impossible to cover all these situations with tests.

Odd Artifacts Displaying

For some reason there is a box shadow that causes this line to display. Could you please create a new private topic and provide nicepage Desktop website exported as Project so we can investigate this issue?

...................................................
Sincerely,
Olivia
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi iRazor, Thank you for your comments. Please note that you can contact us if you faced any problems with Nicepage. We'll be happy to help you. But it is better to report one issue per topic with a detailed description. Most of the problems appear at quite specific moments and it is impossible to cover all these situations with tests. > Odd Artifacts Displaying For some reason there is a box shadow that causes this line to display. Could you please create a new private topic and provide nicepage Desktop website exported as Project so we can investigate this issue? ................................................... Sincerely, Olivia Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp

362 Posts

xvemanuelvx posted this 23 January 2023

Hi iRazor,

Thank you for your comments. Please note that you can contact us if you faced any problems with Nicepage. We'll be happy to help you. But it is better to report one issue per topic with a detailed description. Most of the problems appear at quite specific moments and it is impossible to cover all these situations with tests.

Odd Artifacts Displaying

For some reason there is a box shadow that causes this line to display. Could you please create a new private topic and provide nicepage Desktop website exported as Project so we can investigate this issue?

...................................................
Sincerely,
Olivia
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

It takes a lot of effort to report a bug. I could report hundreds of bugs.
You should hire people to carefully check every single feature of Nicepage.
I love Nicepage, but unfortunately there are so many bugs. You need to get this under control. It is not the job of your customers to make you aware of bugs. Especially since most of them are very obvious and easy to find.

> Hi iRazor, > > Thank you for your comments. Please note that you can contact us if you faced any problems with Nicepage. We'll be happy to help you. But it is better to report one issue per topic with a detailed description. Most of the problems appear at quite specific moments and it is impossible to cover all these situations with tests. > > > Odd Artifacts Displaying > > For some reason there is a box shadow that causes this line to display. Could you please create a new private topic and provide nicepage Desktop website exported as Project so we can investigate this issue? > > > ................................................... > Sincerely, > Olivia > Nicepage Support Team > > Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 > Follow us on Facebook: http://facebook.com/nicepageapp It takes a lot of effort to report a bug. I could report hundreds of bugs. You should hire people to carefully check every single feature of Nicepage. I love Nicepage, but unfortunately there are so many bugs. You need to get this under control. It is not the job of your customers to make you aware of bugs. Especially since most of them are very obvious and easy to find.

24 Posts

iRazor posted this 23 January 2023

I'm NOT sending you my entire website.

I posted a link above where you can see it on the web page. That should be more than enough to troubleshoot this.

Odd Artifacts Displaying
I am also seeing artifacts that should not be there! Note on this page: https://glasstiger.net/Paint-Protection-Film/A---PPF-Valor.html (You'll see a black vertical bar in the hero header right before the H1 tag.)

I'm NOT sending you my entire website. I posted a link above where you can see it on the web page. That should be more than enough to troubleshoot this. Odd Artifacts Displaying I am also seeing artifacts that should not be there! Note on this page: https://glasstiger.net/Paint-Protection-Film/A---PPF-Valor.html (You'll see a black vertical bar in the hero header right before the H1 tag.)

13 Posts

AlexDex posted this 25 January 2023

iRazor, as with the other problems reported in the other forum posts, we are also facing identical problems to yours with the bugs you reported in this post as well. We seem to be in the beta testing phase of this software... but heck, it's now version 5.3.6, not the 0.1 beta... they should pay much more attention to bugs and people's reports. I wonder what they mean when they answer "you can contact us if you've encountered problems with Nicepage" in most of the posts here, because writing on their forum and reporting things and asking for help like we do, DOES actually mean contacting them, doesn't it ?

24 Posts

iRazor posted this 25 January 2023

Alex,

To be fair, I'm sure it's quite difficult for the NP staff to prioritize bug fixes and wish lists. You can see on the forums that it's non stop.

However, I'm using this software in a real time, daily production environment and some of the fixes are essential in my opinion. But they get thrown into a list - Probably item # 138.

That's unfortunate. I put up with the glitches because I can see what NP COULD be - If only some of the more glaring problems were fixed. Now rather than 3 months from now. What we do NOT need is more bells and whistles when some of the fundamentals haven't been fixed.

NP - If you're listening, here is a list of 10 high priority items to make this a truly useful tool:

We need the ability to truly lock a block. Once I've set up a block for a specific view port I don't want to have to worry about that block changing if I change the block or layout on a different view port. We have a "lock" but it's not truly a lock.
I MUST have the ability to publish/export 1 single page. This should be a simple thing to implement. As of now, If I'm working on a complicated page and need to preview in the real world, on my server, I should be able to do that. Yesterday I was working on a form embed, had to publish at LEAST 8 times before I got it right. Quick view is helpful but not always accurate. To me this option is a no-brainer.
NP MUST make it possible to generate an XML sitemap (And a Robots.txt file) so I don't have to go elsewhere to do that. If I go outside the system, I have to do it over and over again as page names change or pages are added or deleted. Again, a no-brainer.
NP creates WAY too much CSS! Page speed is an all important factor now. This needs to be resolved. ONLY publish the CSS that is needed rather than these huge CSS files. I can fix this manually but every time I publish, it overwrites.
NP should have the ability for me to organize my favorites library as they do with web pages. The site I'm building has 5 different major product categories, each with it's own custom blocks. Right now the only way I can find them is by a keyword search.
As already mentioned by numerous other individuals, there should be a handy, easy to find export button. 1 -- Click export to either FTP or Local File (or whatever my default setting is). (Personally I think Publish is better but NP doesn't use that term the way I would expect. AND it must have an option to quick publish changed pages only. Or even the option to manually select the pages that I want to publish rather than the entire 140 pages.
NP must make it quicker to preview my page in Chrome. It is terribly inefficient to have to publish the entire site - even locally - to preview one page in the browser. (My site has 140 pages, I push publish then go watch tv for a while. Ugh!)
Must have the option on forms to send a copy of the submission to myself as the web admin AND to my client. I'm not hosting at NP so I'm left to figure out how to hack this together. Simple fix: Add the ability to CC 1 or more in the form configuration. Make sure it works on non NP hosting.
MUST have an "auto-collapse" option for block height. Every time I edit a box, text, cell, etc I then have to go back and manually change the block top/bottom margins. Give me an option to set a default block margin then leave it up to me to insure that i've sized the elements correctly. This is one of my biggest aggravations.
Provide the ability to set up a template for a collection of blocks. My site uses the same 4/5 block elements over and over. I'd
like to save a set of blocks as a reusable template. This alone would save me a ton of time and aggravation.

These fixes alone would make this a much more usable product in my opinion. These are fundamental needs, not bells and whistles.

NP - If you're listening: If you haven't already, set up a beta testing group of USERS not your developers and give their input higher priority. I would be willing to volunteer for that.

What is your response NP? Help me help you.

Alex, To be fair, I'm sure it's quite difficult for the NP staff to prioritize bug fixes and wish lists. You can see on the forums that it's non stop. However, I'm using this software in a real time, daily production environment and some of the fixes are essential in my opinion. But they get thrown into a list - Probably item # 138. That's unfortunate. I put up with the glitches because I can see what NP COULD be - If only some of the more glaring problems were fixed. Now rather than 3 months from now. What we do NOT need is more bells and whistles when some of the fundamentals haven't been fixed. **NP - If you're listening, here is a list of 10 high priority items to make this a truly useful tool:** 1. We need the ability to truly lock a block. Once I've set up a block for a specific view port I don't want to have to worry about that block changing if I change the block or layout on a different view port. We have a "lock" but it's not truly a lock. 2. I MUST have the ability to publish/export 1 single page. This should be a simple thing to implement. As of now, If I'm working on a complicated page and need to preview in the real world, on my server, I should be able to do that. Yesterday I was working on a form embed, had to publish at LEAST 8 times before I got it right. Quick view is helpful but not always accurate. To me this option is a no-brainer. 3. NP MUST make it possible to generate an XML sitemap (And a Robots.txt file) so I don't have to go elsewhere to do that. If I go outside the system, I have to do it over and over again as page names change or pages are added or deleted. Again, a no-brainer. 4. NP creates WAY too much CSS! Page speed is an all important factor now. This needs to be resolved. ONLY publish the CSS that is needed rather than these huge CSS files. I can fix this manually but every time I publish, it overwrites. 5. NP should have the ability for me to organize my favorites library as they do with web pages. The site I'm building has 5 different major product categories, each with it's own custom blocks. Right now the only way I can find them is by a keyword search. 6. As already mentioned by numerous other individuals, there should be a handy, easy to find export button. 1 -- Click export to either FTP or Local File (or whatever my default setting is). (Personally I think Publish is better but NP doesn't use that term the way I would expect. AND it must have an option to quick publish changed pages only. Or even the option to manually select the pages that I want to publish rather than the entire 140 pages. 7. NP must make it quicker to preview my page in Chrome. It is terribly inefficient to have to publish the entire site - even locally - to preview one page in the browser. (My site has 140 pages, I push publish then go watch tv for a while. Ugh!) 8. Must have the option on forms to send a copy of the submission to myself as the web admin AND to my client. I'm not hosting at NP so I'm left to figure out how to hack this together. Simple fix: Add the ability to CC 1 or more in the form configuration. Make sure it works on non NP hosting. 9. MUST have an "auto-collapse" option for block height. Every time I edit a box, text, cell, etc I then have to go back and manually change the block top/bottom margins. Give me an option to set a default block margin then leave it up to me to insure that i've sized the elements correctly. This is one of my biggest aggravations. 10. Provide the ability to set up a template for a collection of blocks. My site uses the same 4/5 block elements over and over. I'd like to save a set of blocks as a reusable template. This alone would save me a ton of time and aggravation. These fixes alone would make this a much more usable product in my opinion. These are fundamental needs, not bells and whistles. **NP - If you're listening: If you haven't already, set up a beta testing group of USERS not your developers and give their input higher priority. I would be willing to volunteer for that.** What is your response NP? Help me help you.

Last edited 25 January 2023 by iRazor

99 Posts

etorres posted this 25 January 2023

As already mentioned by numerous other individuals, there should be a handy, easy to find export button. 1 -- Click export to either FTP or Local File (or whatever my default setting is). (Personally I think Publish is better but NP doesn't use that term the way I would expect. AND it must have an option to quick publish changed pages only. Or even the option to manually select the pages that I want to publish rather than the entire 140 pages.

Regarding this point 6, we had touched this issue, still waiting to be solved, nicepage support, I classify it in the wish list, i.e. archived case, without any solution. Please see the case request, which is very important, and draw your own conclusions. Please, I invite you to analyze the case in the following link:

https://nicepage.com/questions/334855/important-enable-editing-of-the-template-module-from-the-nicepage-plugin-site

6. As already mentioned by numerous other individuals, there should be a handy, easy to find export button. 1 -- Click export to either FTP or Local File (or whatever my default setting is). (Personally I think Publish is better but NP doesn't use that term the way I would expect. AND it must have an option to quick publish changed pages only. Or even the option to manually select the pages that I want to publish rather than the entire 140 pages. --- **Regarding this point 6, we had touched this issue, still waiting to be solved, nicepage support, I classify it in the wish list, i.e. archived case, without any solution. Please see the case request, which is very important, and draw your own conclusions. Please, I invite you to analyze the case in the following link:** [https://nicepage.com/questions/334855/important-enable-editing-of-the-template-module-from-the-nicepage-plugin-site][1] [1]: https://nicepage.com/questions/334855/important-enable-editing-of-the-template-module-from-the-nicepage-plugin-site

Last edited 25 January 2023 by etorres

24 Posts

iRazor posted this 25 January 2023

I understand, this post was meant to be an overview of the top 10 fixes needed.

Do you guys have a beta testing program?

I understand, this post was meant to be an overview of the top 10 fixes needed. Do you guys have a beta testing program?

Support Team posted this 26 January 2023

Cody,

We have forwarded your suggestion to the Management and the question about the beta testing program.

...................................................
Sincerely,
Alan R.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Cody, We have forwarded your suggestion to the Management and the question about the beta testing program. ................................................... Sincerely, Alan R. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp

NUMEROUS Bugs - Is NP paying attention?

Company

Product

Themes & Templates

Nicepage

Web Design