desktop app

Does clicking on the logo at the top left help?

Desktop app not loading on windows 10. when I click the person icon it takes me to the website version but applicatin not loading>

does not help

Dear User,

Thank you for reaching out, and we are sorry to hear that the Desktop Application is not loading on your Windows 10 system.

Please try the following steps:

1. Fully close the application: Open Task Manager (Ctrl + Shift + Esc), locate any running Nicepage processes, and end them. Then reopen the application.

2. Restart your computer: This resolves temporary loading issues in many cases.

3. Check your internet connection: The application requires an active connection to load. If possible, please try a different network and temporarily disable any VPN, firewall, or antivirus that may be blocking the connection.

4. Update to the latest version: Please download and install the latest version of Nicepage from https://nicepage.com.

5. Reinstall the application: If the issue persists, uninstall Nicepage and install a fresh copy. Your local projects will not be affected, as they are stored separately.

To help us investigate further, could you please create a separate ticket and provide the following:

• The Nicepage version you are currently using.
• Whether the issue started recently or after a specific action (such as an update).
• A screenshot of what you see when the application fails to load.

Please try the steps above and let us know the outcome, and we will be glad to assist you further.
...................................................
Sincerely,
Ahmad.
Nicepage Support Team

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