Public information, complaint and claim to Nicepage

So... many of us are not satisfied.
A quick observation, that any message a little sensitive is quickly removed from public discussions.
It's a pity, your link is not accessible.

Hi celinem, thanks for your valuable opinion, yes man, this situation is very sad, I thought I was going to expect more of your effort with Nicepage, because they do have the potential, but they are not organized, with the high demand, they have not been able to simplify the errors, before sending the new version release, before releasing it, they must review everything, because always when they add new functions or correct something, on the other hand it affects some component, but this disappears, if they do a deep review of all the operation of the elements, before launching it, I have recommended it several times, but it seems that they ignore, with reference to the link, Nicepage is private, because I have data that cannot be disclosed in public. Greetings and a strong hug.

Last edited 20 September 2022 by etorres

Indeed, with each update and addition of features, we find ourselves with a lot of bugs and important dysfunctions.
Right now NicePage 4.18 is not usable at all!
Professionally it is impossible.
Let's hope that he reacts very fast... otherwise it's the end of NicePage (what a waste).

Indeed, with each update and addition of features, we find ourselves with a lot of bugs and important dysfunctions.
Right now NicePage 4.18 is not usable at all!
Professionally it is impossible.
Let's hope that he reacts very fast... otherwise it's the end of NicePage (what a waste).

That's right, look, when I have updated Nicepage to new versions, they have damaged an entire template, or they have blocked the web page, and I have had to build everything again from 0 the web page, in other words, I am terrified to make a update, from the same Joomla platform with the plugin, and on the desktop, because when something happens, I don't understand what it takes for Nicepage developers to review all the functions before launching it, they don't know how many problems there are They can save themselves and one as an end user who is the one who is most affected. The observations made by the Nicepace client is to build, to improve, but unfortunately, they do not take it into account, the truth is that I have already arrived at a time when they get tired, because the same scene is always repeated. And the worst thing is that when you have this type of problem, they don't attend to you, if they attend to you it has to take many days, if anything, they are not giving importance and respect to their clients. Nicepage without exaggeration is going through the same thing that happened to Aritsteer, it didn't last long and it's over, they abandoned him, and now with Nicepace the same thing is happening. Instead of getting better, they get worse, regressing more and more, I honestly don't understand what is happening to them.

Last edited 20 September 2022 by etorres

" However, we are migrating the templates that have been developed in Nicepage to another platform service that guarantees us excellent service and a reliable product that will work 100%, with minimal error margins, which is what a content manager or creator"

Can you tell which platform you are moving to?

Edwin,

Our dev is working on your case. And we are sorry for the delay! We do value your patience! And we will try to answer asap!

...................................................
Sincerely,
Alan R.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Edvin, Celinem ... and many others!
I've been waiting for 1 week to use NicePage for Joomla, which does not work at all!
It's been a week that I can't create and modify websites designed with NicePage.
We are all waiting for a NicePage that works.

" However, we are migrating the templates that have been developed in Nicepage to another platform service that guarantees us excellent service and a reliable product that will work 100%, with minimal error margins, which is what a content manager or creator"

Can you tell which platform you are moving to?

" However, we are migrating the templates that have been developed in Nicepage to another platform service that guarantees us excellent service and a reliable product that will work 100%, with minimal error margins, which is what a content manager or creator"

Can you tell which platform you are moving to?

Hello GRAFKOM, I am pleased to greet you, I have acquired two new template builder platforms, One: SP BUILDER PRO for Joomla (https://www.joomshaper.com/joomla-extensions/sp-page-builder-pro), it looks great, has many excellent options, I am testing it, that yes I have spoken very well of him and the features it has, something I really liked that works very well in online store templates, because sometimes customers ask for online stores websites, the templates are very nice, has a range of models and the Two: It is DIVI Pro for Wordpress (https://www.elegantthemes.com/gallery/divi/? utm_source=Branded&utm_medium=Divi&utm_campaign=Google%20Search&gclid=EAIaIQobChMI5uetuZim-gIVmoVaBR2X3gevEAAYASAAEgJaQ_D_BwE), it has lifetime license and updates, and you only pay once, it also focuses on online store templates, both platforms work online, it does not have the desktop option, because they say they do not do it because they have had problems with migration, many times it is not the same, they decided to do it better from the website, and it is better because those migrations from the desktop to the website, always have inconsistencies, the web pages are not configured, as is unfortunately happening with Nicepage, instead if you try it directly from the website, it is more stable and less likely that the page is going to be deconfigured. It is a pity that Nicepage has not been able to overcome its shortcomings, mistakes learn and do not commit them again, but if it is something repetitive, and do not move forward, what can you expect from the final results, and those final results are suffered by the customer, and also the response times for solutions are eternal, weeks, meanwhile how can you solve the company, what can you say to them, companies want immediate solutions, otherwise they take you out. This is really not how things work, if you pay for something premium and quality, it should be maintained and improved, but this way, it is very discouraging. I hope it has helped you, always at your service my friend.

Edwin,

Our dev is working on your case. And we are sorry for the delay! We do value your patience! And we will try to answer asap!

...................................................
Sincerely,
Alan R.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Mr. Alan, I have already been told that 5 times, in a period of 2 weeks and the time is still running, and I am in the same, how can I believe you, brother, one needs time, I have to solve immediately, I can not make a company wait all that time, because they vote for me, or you are not perceiving the magnitude of the problem. It's not fair, to make your customers wait all that time. Get more developers in, if that's the problem, they don't cover the amount of bugs that these new Nicepage version upgrades generate. I see that the demand for bugs is growing more and more and you can not afford to correct them in time with the few staff you have, you have to put money into your company to pay off, because this way you will not prosper, I say this in good faith and with the best intentions. Listen, listen to your clients, give importance to them, since they made a big investment, they need results, do not ignore them, as we feel it happens this way, that makes them correct the mistakes and improve. If I keep waiting they will throw me out, my friend, I had to look for other solutions.

Edvin, Celinem ... and many others!
I've been waiting for 1 week to use NicePage for Joomla, which does not work at all!
It's been a week that I can't create and modify websites designed with NicePage.
We are all waiting for a NicePage that works.

That's right, I know it is much more, there are many inconsistencies from many Nicepage customers, who are publishing right now their disagreements about the errors generated by these updates. Greetings.

Thank you etorres for starting the discussion and for your answers.
Hopefully you (and we) will be heard!

Hello,

I am registered in the Sp Page Builder forum. Did you read what was going on there when the v4 came out. Almost nothing worked. Furthermore, I don't find SP Page Builder that individual. You only have the pre-made headers to use. It's the same with Joomlaart. I find Nicepage somehow more individual. I also like the fact that I can work completely offline at Nicepage.
But back to your support problem. I have complained about exactly the same thing here several times and I think the quality has improved since the update mode was increased to three weeks.
Basically I have to agree with you. It still seems that features come before clean work.
Two features would be very important to me at Nicepage:
An editor and the minification and merging of CSS and Javascript files.

Cordial greeting Wartburg-Entertainment, I am pleased to greet you, thank you for letting us know your point of view, what you say is valid, I am trying to see how we are doing, we have to make immediate decisions to be able to resolve, we cannot afford to wait until that the Nicepage developer team give us support, it is not possible, the companies that hire us to build web pages, do not expect a partner, we must comply with the response times set by the manager and web designer, and that must be respected, I am very responsible and I take care of any disagreement, and in my case it has been more than two weeks, and time continues to pass, and nothing, it is unheard of, as you think we want to continue with Nicepace, so many times that we have corrected it and recommended it of the shortcomings they have, but I have always felt that they ignore, and continue to bring new elements with the updates, but at the same time they undo what they already did, and that is a waste of time po and money for Nicepage users, that's the point. Now, Nicepage has a lot of potential, but they have not been able to take advantage of it, for example, as in the other web builders, which have online store templates available, based on them one can modify them and they are complete, essential for any builder to have web, Nicepace is deficient in that plugin, it only has a very very basic template and it doesn't work, I have tried to use the Nicepace template with Virtuemart, and it doesn't work at all, it's average, it lacks a lot so that all the elements , fields offered by virtualmart work properly in Nicepage, in other words, we couldn't use their template, because it's too precocious, I had to use another option. So, like that there are many things that Nicepage is still at a disadvantage, another example, the problem of the BREADCRUMBS element, it is not seen correctly in the pages or articles and in the Joomla blog, in the blog it appears duplicated, thanks to the update of The latest version 4.18.5 of Nicepage has further aggravated interface and template element conflicts. Another problem, the page up icon, is seen in Nicepage Desktop, but it is not seen when you install the template in Joomla, and I have many more inconsistencies, I won't mention them now so as not to lengthen the topic further.

Last edited 22 September 2022 by etorres

I really like Nicepage. I used to use WebFlow but I prefer Nicepage. I tested DIVI and I hate its usability. I think it's a good idea the minification and merging of CSS and Javascript files for Nicepage. I use a plugin that does this very well for Wordpress (the minification of CSS at 97%).

Last edited 30 August 2023 by Support Team

Cordial greetings Auguste, I am happy for you, that everything has gone perfectly with Nicepace, I think you are the 1% customer who has been lucky, because the others have many difficulties, on the other hand, this is the time, adjusting 3 weeks, and still Nicepace does not give me support, how do you think I should rate the support service Nicepace? The truth is that it is unheard of, so far I have wasted my time and money enormously, I have not been able to make a page with Nicepage at 100%, not even one, only 60% as an exaggeration, because of the problems generated by its elements. So, what do you suggest I do, with this amount of time that I have waited, they are showing bad will and faith, giving me answers with lies that are already in that, that the developers are already solving, it is a very great inresponsibility with the customer, in conclusion, which means that they will no longer give me support.

Last edited 30 August 2023 by Support Team

Cordial greetings, it is unheard of and unacceptable, the amount of time and money that I have lost with you, it is going to add THREE WEEKS, that still do not give me support, as you think in what mood or mood can be, excuse me, but this has reached the bottom, it is a lack of respect against the customer, because of you, I have not been able to make a page with Nicepage at 100%, not one, not one, I have only been able to build 60%, because of the problems that drags your version updates, which means, you are showing bad will and faith, with inconclusive and lying answers, like: "they are already on it, that they are already solving the developers", it is a very big irresponsibility on your part with the customer.
In conclusion, with the above, I conclude that you are not going to give me support. Unfortunately I had to renew the plan, so that support could solve the mentioned issues THREE WEEKS ago, and even so I have taken all this time waiting, hoping that the issues would be overcome, but they were never attended.

Last edited 30 August 2023 by Support Team

Edwin,

We are sorry, but some issues require time, and we still lack resources. We have answered your case asap. We will try to improve the response time.

Thank you for your patience!

...................................................
Sincerely,
Alan R.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Really this is a joke, that you expect the user to go to the last instance against you, I like you would solve this incident immediately, since it is a request of 4 weeks, which is causing money, time, damages. What a colossal neglect. I have never had this bad experience of this magnitude, only with you.

Be frank and honest with you, if you are not going to solve it, say NO once and for all, and stop counting.

It's the same as with Artisteer, the earlier "product" that also "worked soooooo great" for years. I am glad never to have made a purchase. Either here or now. The test versions were "enough" for me. No matter if with "40% discount" or "100% discount".

Because it is simply NOT worth the destroyed, expensive work time and the massive trouble with endless bugs as a result. Not even usable in the hobby area. Suggestion: Instead of 90% effort in marketing, put 90% effort in product, support and bug fixing for one year. But of course, you earn 90% less. Well at least you "can" successful marketing - whether it is "ethical" remains the other question...

Hi Peter, this is unacceptable, it really is a lack of respect, this is the time and I still do not attend me to solve these incidents that already goes for a month, it is unheard of. What a horrible service, I have never, ever experienced something so fatal. You are absolutely right, the same with artisteer, because I also had it, it started well and ended up damaging everything with their updates and then they stopped attending, the same is happening now, what a waste of time and money, because I have already paid twice the premium plan, which supposedly between "" is a preferential attention, it makes me laugh, as a result it has not helped me at all, I have not been able to make the first web functional at 100%, I had to look for other means, I feel cheated with this lousy and bad product, I have been very patient and still a month in this agony. I recommend to new users who want to purchase this product, to think 4 times, because just as it is happening to those who have purchased it, the same will happen to new users. It is not recommended this software, all the time that Nicepage has, is to be a top quality product with minimal errors, but here are hundreds of errors, each element that valla using, detects more errors. Lousy product, Nicepage developers will wait to give a mediocre solution is when I finished the plan again, and in the last days, when it says that your plan will expire, you must renew it to receive support, I renewed it and I had no solution until today, they made me round, they cheated me.

And they continue deceiving people, with their updates, bringing their customers happy, showing them new features, that in the test almost 50% of them do not work, as they also give a list of errors that have been corrected, but nothing to do with what customers have requested, they correct errors invented by them.
This is terrible.

The truth is that I took this web builder plan, because it was recommended to me by a colleague, who is also a systems engineer, and unfortunately I took this software, which has not served me almost nothing.

With reference that I dedicate 90% to the technical service, as you can see, it is an effort in vain, I've been almost a month, I do not solve me, what do you think I should do then.

A big hug and thank you Peter, happy day.

Last edited 08 October 2022 by etorres