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Error Message

Jcolvin94
3 Posts
Jcolvin94 posted this 19 July 2022
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Hi I get the following message when I attempt to use "Design Pages" using both online and desktop version of NP.

Error Cannot connect to the Nicepage.com. Please check your connection ot the network and try again after a few minutes. Non "design" elements and plain blocks are accessible

I have tried form various networks - same response.

Any ideas would be welcome?

Hi I get the following message when I attempt to use "Design Pages" using both online and desktop version of NP. Error Cannot connect to the Nicepage.com. Please check your connection ot the network and try again after a few minutes. Non "design" elements and plain blocks are accessible I have tried form various networks - same response. Any ideas would be welcome?
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Support Team
Support Team posted this 19 July 2022

Hi, John,

Clarify please, after what exact action do you see this message? For a better understanding, could you please record a short video or attach a few screenshots demonstrating your issue? Thank you.
...................................................
Sincerely,
Paul C.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, John, Clarify please, after what exact action do you see this message? For a better understanding, could you please record a short video or attach a few screenshots demonstrating your issue? Thank you. ................................................... Sincerely, Paul C. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
Jcolvin94
3 Posts
Jcolvin94 posted this 21 July 2022

Hi Paul

Please find attached screen shot video of issue

Rgds

JC

Hi Paul Please find attached screen shot video of issue Rgds JC
Support Team
Support Team posted this 21 July 2022

Hi John,

Looks like something is blocking Nicepage access to the internet. Please try to temporarily switch off your anti-virus applications, firewall ad any other extensions on your computer that may be controlling the network access for some processes.

...................................................
Sincerely,
Hella
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi John, Looks like something is blocking Nicepage access to the internet. Please try to temporarily switch off your anti-virus applications, firewall ad any other extensions on your computer that may be controlling the network access for some processes. ................................................... Sincerely, Hella Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
Jcolvin94
3 Posts
Jcolvin94 posted this 21 July 2022

Hi Hella

I suspected as such - I am on corporate network and I will need to approach our IT Help Desk.

Thank you and your colleagues for your prompt support:

Rgds

JC

Hi Hella I suspected as such - I am on corporate network and I will need to approach our IT Help Desk. Thank you and your colleagues for your prompt support: Rgds JC
Support Team
Support Team posted this 21 July 2022

Hi, John,

You're welcome! Let us know if you need our further assistance.
...................................................
Sincerely,
Paul C.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, John, You're welcome! Let us know if you need our further assistance. ................................................... Sincerely, Paul C. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
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