Windows software not seeing upgrade

lynchtechny
27 Posts
lynchtechny posted this 19 February 2019
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Hello,

I purchased an upgrade from Personal to Business (Invoice 16148703) but the software will not allow me to use anything beyond the Personal level functions. I've uninstalled and reinstalled the software but any time I try to use a Premium level function, I get an error that this is not available in my license. When I hit "activate" it still only activates the personal version. Can you please assist? Thank you.

Hello, I purchased an upgrade from Personal to Business (Invoice 16148703) but the software will not allow me to use anything beyond the Personal level functions. I've uninstalled and reinstalled the software but any time I try to use a Premium level function, I get an error that this is not available in my license. When I hit "activate" it still only activates the personal version. Can you please assist? Thank you.

Last edited 19 February 2019 by lynchtechny

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lynchtechny
27 Posts
lynchtechny posted this 19 February 2019

Resolved, just had to sign out, exit out of software, re-launch and sign back in.

Resolved, just had to sign out, exit out of software, re-launch and sign back in.
Support Team
Support Team posted this 19 February 2019

Hi David,

Nice to hear that all is fine now. Usually the process you have listed above helps with the activation problems.

...................................................
Sincerely,
Hella
Nicepage Support Team

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Hi David, Nice to hear that all is fine now. Usually the process you have listed above helps with the activation problems. ................................................... Sincerely, Hella Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
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