Requesting for assisstance

Cosmix
5 Posts
Cosmix posted this 09 September 2021
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Hey,
I have been having alignment issues with Nice page for awhile now and even complained about it multiple times but got no proper reply just 'this issue could not be reproduced on our device'
I understand if you're not able to recreate the problem on your side, but its STILL happening on mine. I asked if I should change device? Or reinstall app? Or how exactly should I rectify this? But no reply.

We have tried publishing the website again but met with different issues every time. The website looks fine on the desktop app but is very out of alignment on the website. Is this a bug or an issue with the device? Should we expect this to happen every time we try to export a site or can it be rectified?

Can we get in contact with someone who can schedule a meet and personally look up the issues?

Hey, I have been having alignment issues with Nice page for awhile now and even complained about it multiple times but got no proper reply just 'this issue could not be reproduced on our device' I understand if you're not able to recreate the problem on your side, but its STILL happening on mine. I asked if I should change device? Or reinstall app? Or how exactly should I rectify this? But no reply. We have tried publishing the website again but met with different issues every time. The website looks fine on the desktop app but is very out of alignment on the website. Is this a bug or an issue with the device? Should we expect this to happen every time we try to export a site or can it be rectified? Can we get in contact with someone who can schedule a meet and personally look up the issues?
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Support Team
Support Team posted this 09 September 2021

Hello Shiroi,

Please specify the screen resolution of the device your screen recorded video is made with.
Checked your site with an iPhone and haven't found any critical issues, except for the page width, which can be scrolled to the left and to the right. See the screenshot attached.

Is that the issue you have in question? Some marked screenshots would be helpful too in case you have some other questions about the site responsive view.

Please send here the latest version of your site www.shiroienergy.com Project so we could check and test locally.

Found only one topic (https://nicepage.com/questions/179420/regarding-the-premium-plans) regarding the alignment issue from your side which is closed and no other questions to this topic.

Thank you.
...................................................
Sincerely,
Anna T
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hello Shiroi, Please specify the screen resolution of the device your screen recorded video is made with. Checked your site with an iPhone and haven't found any critical issues, except for the page width, which can be scrolled to the left and to the right. See the screenshot attached. Is that the issue you have in question? Some marked screenshots would be helpful too in case you have some other questions about the site responsive view. Please send here the latest version of your site www.shiroienergy.com *Project* so we could check and test locally. Found only one topic (https://nicepage.com/questions/179420/regarding-the-premium-plans) regarding the alignment issue from your side which is closed and no other questions to this topic. Thank you. ................................................... Sincerely, Anna T Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
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