Leave site? Changes you made may not be saved.

gusmarrero
40 Posts
gusmarrero posted this 04 February 2021
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I cannot tell when this started. I am getting an "Leave site? Changes you made may not be saved." Although things did publish properly. Although a couple of times changes were lost. I am using the absolute latest plugin 3.5.3 with new updated template from the same plug in. I will note that I am running Wordpress 5.6.1. Steps taken
Clared all cache
cleared browser cache
used browser in incognito
rebooted
updated windows.
reinstalled theme, plugin

I cannot tell when this started. I am getting an "Leave site? Changes you made may not be saved." Although things did publish properly. Although a couple of times changes were lost. I am using the absolute latest plugin 3.5.3 with new updated template from the same plug in. I will note that I am running Wordpress 5.6.1. Steps taken Clared all cache cleared browser cache used browser in incognito rebooted updated windows. reinstalled theme, plugin
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22 Replies
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SwissCow
22 Posts
SwissCow posted this 05 February 2021

had the same problem yesterday on one of my sites...only one - the others didn't seem to have that issue. lucky for me, i haven't lost any changes as the site was published just before (i double checked)

had the same problem yesterday on one of my sites...only one - the others didn't seem to have that issue. lucky for me, i haven't lost any changes as the site was published just before (i double checked)
Support Team
Support Team posted this 05 February 2021

Hi Gustavo,

If you can reproduce the problem, please provide an access to the site backend and let us know how to reproduce the issue.

...................................................
Sincerely,
Hella
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
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Hi Gustavo, If you can reproduce the problem, please provide an access to the site backend and let us know how to reproduce the issue. ................................................... Sincerely, Hella Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
gusmarrero
40 Posts
gusmarrero posted this 05 February 2021

It’s a client site. I will provide later today. Also, it might be due to the Wordpress 5.6.1.

It’s a client site. I will provide later today. Also, it might be due to the Wordpress 5.6.1.
gusmarrero
40 Posts
gusmarrero posted this 05 February 2021

had the same problem yesterday on one of my sites...only one - the others didn't seem to have that issue. lucky for me, i haven't lost any changes as the site was published just before (i double checked)

Do you have Wordpress 5.6.1 on that one site?

> had the same problem yesterday on one of my sites...only one - the others didn't seem to have that issue. lucky for me, i haven't lost any changes as the site was published just before (i double checked) Do you have Wordpress 5.6.1 on that one site?
gusmarrero
40 Posts
gusmarrero posted this 05 February 2021

Nicepage if you make it private I can provide that login

Nicepage if you make it private I can provide that login
SwissCow
22 Posts
SwissCow posted this 05 February 2021

had the same problem yesterday on one of my sites...only one - the others didn't seem to have that issue. lucky for me, i haven't lost any changes as the site was published just before (i double checked)

Do you have Wordpress 5.6.1 on that one site?

yes i do

> > had the same problem yesterday on one of my sites...only one - the others didn't seem to have that issue. lucky for me, i haven't lost any changes as the site was published just before (i double checked) > > Do you have Wordpress 5.6.1 on that one site? yes i do
gusmarrero
40 Posts
gusmarrero posted this 05 February 2021

had the same problem yesterday on one of my sites...only one - the others didn't seem to have that issue. lucky for me, i haven't lost any changes as the site was published just before (i double checked)

Do you have Wordpress 5.6.1 on that one site?

yes i do

I think that's the problem.Mine is as well.

> > > had the same problem yesterday on one of my sites...only one - the others didn't seem to have that issue. lucky for me, i haven't lost any changes as the site was published just before (i double checked) > > > > Do you have Wordpress 5.6.1 on that one site? > > yes i do I think that's the problem.Mine is as well.
Support Team
Support Team posted this 08 February 2021

Hello,

We were able to reproduce the problem and are currently working on a fix.

...................................................
Sincerely,
Chris
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
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Hello, We were able to reproduce the problem and are currently working on a fix. ................................................... Sincerely, Chris Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
gusmarrero
40 Posts
gusmarrero posted this 08 February 2021

Thanks.

Thanks.
SwissCow
22 Posts
SwissCow posted this 11 February 2021

hi nicepage team,

on my sites where i have this issue, the issue still remains - although i updates the plugin now to the recent version 3.6.0

just to let you know ;-)

hi nicepage team, on my sites where i have this issue, the issue still remains - although i updates the plugin now to the recent version 3.6.0 just to let you know ;-)
Support Team
Support Team posted this 11 February 2021

Hi,

1.We have reproduced the issue with constantly appearing warning message before closing the page. But after we closed the page and reopened it, we saw that the changes were saved.

Our developers will fix this issue in one of the upcoming Nicepage updates. We will let you know when the fix will be availible.

Sorry for the inconvenience.

2.gusmarrero

Although a couple of times changes were lost.

Unfortunately, we failed to reproduce this issue. If the issue reproducible on your site, please create a private case and specify how to reproduce it. We will investigate this issue.

...................................................
Sincerely,
Susanna I.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, 1.We have reproduced the issue with constantly appearing warning message before closing the page. But after we closed the page and reopened it, we saw that the changes were saved. Our developers will fix this issue in one of the upcoming Nicepage updates. We will let you know when the fix will be availible. Sorry for the inconvenience. 2.*gusmarrero* > Although a couple of times changes were lost. Unfortunately, we failed to reproduce this issue. If the issue reproducible on your site, please create a private case and specify how to reproduce it. We will investigate this issue. ................................................... Sincerely, Susanna I. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
SwissCow
22 Posts
SwissCow posted this 11 February 2021

ok, thank :-) no problems for me, as my changes also always have been saved so far! just thought i might let you know, that it's not fixed yet.

ok, thank :-) no problems for me, as my changes also always have been saved so far! just thought i might let you know, that it's not fixed yet.
gravel.eva
1 Posts
gravel.eva posted this 21 April 2021

Is this problem resolved? I have the same problem and I keep losing improvements on my site: O (
I am using wordpress 5.7.1
Nicepage is up to date
Thank you

Is this problem resolved? I have the same problem and I keep losing improvements on my site: O ( I am using wordpress 5.7.1 Nicepage is up to date Thank you
Support Team
Support Team posted this 22 April 2021

Hi,

Please create a private ticket, provide an access to the site backend and include step-by-step instruction on how to reproduce the issue.

...................................................
Sincerely,
Hella
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, Please create a private ticket, provide an access to the site backend and include step-by-step instruction on how to reproduce the issue. ................................................... Sincerely, Hella Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
Polarverse
1 Posts
Polarverse posted this 22 April 2021

I haven't had the issue since updating Nicepage to the most recent version.

I haven't had the issue since updating Nicepage to the most recent version.
Support Team
Support Team posted this 22 April 2021

Hi,

gravel.eva, please update the Nicepage plugin to the most recent version (3.12.1 https://nicepage.com/User/app/downloads) and try again.
If the issue continues, please create a private and follow the instructions provided by my colleague Hella

...................................................
Sincerely,
Susanna I.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, *gravel.eva*, please update the Nicepage plugin to the most recent version (3.12.1 https://nicepage.com/User/app/downloads) and try again. If the issue continues, please create a private and follow the instructions provided by my colleague Hella ................................................... Sincerely, Susanna I. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
matej.faganel2
8 Posts
matej.faganel2 posted this 19 May 2021

This is a serious issue… I can’t work like this.
I'm working on a page, then I try to save my work and save icon is grey (enabled)…. Half of the day thrown away!!!!
I have WP current version: 5.7.2 and 3.14.1

This is a serious issue… I can’t work like this. I'm working on a page, then I try to save my work and save icon is grey (enabled)…. Half of the day thrown away!!!! I have WP current version: 5.7.2 and 3.14.1
Support Team
Support Team posted this 20 May 2021

Hi,

Could you please create a separate private ticket with the detailed explanation of the issue and also your site backend access so we could check the issue.
Also please try to update to the latest 3.15 version.

...................................................
Sincerely,
Hella
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, Could you please create a separate private ticket with the detailed explanation of the issue and also your site backend access so we could check the issue. Also please try to update to the latest 3.15 version. ................................................... Sincerely, Hella Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
SPUnnF
3 Posts
SPUnnF posted this 27 May 2021

Same issue here! WP 5.7.2. and Nicepage 3.15.3. This is ridiculous, how can it even be possible? In multiple versions already?
This was my first and definitely last time trying Nicepage.

Same issue here! WP 5.7.2. and Nicepage 3.15.3. This is ridiculous, how can it even be possible? In multiple versions already? This was my first and definitely last time trying Nicepage.
Support Team
Support Team posted this 27 May 2021

Hi,

SPUnnF, we are very sorry that you encountered such difficulties using Nicepage.
But your problem with broken pages is completely different from what is described in this topic.
I assume you are editing pages using different content builders. Am I right?

I have answered in your other topic, please check it, we will try to help you with this problem.

...................................................
Sincerely,
Susanna I.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, *SPUnnF*, we are very sorry that you encountered such difficulties using Nicepage. But your problem with broken pages is completely different from what is described in this topic. I assume you are editing pages using *different* content builders. Am I right? I have answered in your other topic, please check it, we will try to help you with this problem. ................................................... Sincerely, Susanna I. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
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