Image Gallerys no longer work after updating to 2.23

cbell
11 Posts
cbell posted this 20 August 2020
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After updating to version 2.23 my images no longer appear in old galleries. I updated the software today. I was going from version 2.21 to 2.23. I did not download the last update when it came out because I always seem to have problems after updating. I went to a page where I already had a gallery and changed it to the new slider gallery. I am working with the desk top version of NicePage and save my files as html and then upload to my host's server. I uploaded the html and css files for the page I changed along with the nicepage.css and js.files. That's when all the photos in the old galleries that I had disappeared from my pages. I have found that if you go into each page and each gallery (even if you don't change anything) and then do a project export and upload that page's html and css files the photos will appear. But now each view for the gallery would have to be readjusted. I probably have at least 50 different galleries on my site. I need to have this problem corrected without my having to go in and change each gallery and all its views. If this isn't corrected I need to be able to download version 2.21 and then I will not have to pay for another year of the software because I will not be downloading any new updates.

After updating to version 2.23 my images no longer appear in old galleries. I updated the software today. I was going from version 2.21 to 2.23. I did not download the last update when it came out because I always seem to have problems after updating. I went to a page where I already had a gallery and changed it to the new slider gallery. I am working with the desk top version of NicePage and save my files as html and then upload to my host's server. I uploaded the html and css files for the page I changed along with the nicepage.css and js.files. That's when all the photos in the old galleries that I had disappeared from my pages. I have found that if you go into each page and each gallery (even if you don't change anything) and then do a project export and upload that page's html and css files the photos will appear. But now each view for the gallery would have to be readjusted. I probably have at least 50 different galleries on my site. I need to have this problem corrected without my having to go in and change each gallery and all its views. If this isn't corrected I need to be able to download version 2.21 and then I will not have to pay for another year of the software because I will not be downloading any new updates.
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Support Team
Support Team posted this 21 August 2020

Hi Connie,

We would like to investigate this problem. For this, please provide the Project in your private case.

Thank you.

...................................................
Sincerely,
Susanna I.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi Connie, We would like to investigate this problem. For this, please provide the Project in your private case. Thank you. ................................................... Sincerely, Susanna I. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
onlinebuddy
18 Posts
onlinebuddy posted this 25 August 2020

the same here WE NEED QUICKLY a solution for it!!!!! Please

the same here WE NEED QUICKLY a solution for it!!!!! Please
cbell
11 Posts
cbell posted this 25 August 2020

the same here WE NEED QUICKLY a solution for it!!!!! Please

onlinebuddy - can you please provide them with a project file too. I did and they told me they found no problem and to just install the update again, which I had already done. I've gone back to version 2.21. I already had to fix 3 pages of photo galleries to they would work again in 2.21. I can't keep wasting my time. If other people are having the same problem maybe they'll eventually find out what is wrong.

> the same here WE NEED QUICKLY a solution for it!!!!! Please onlinebuddy - can you please provide them with a project file too. I did and they told me they found no problem and to just install the update again, which I had already done. I've gone back to version 2.21. I already had to fix 3 pages of photo galleries to they would work again in 2.21. I can't keep wasting my time. If other people are having the same problem maybe they'll eventually find out what is wrong.
ogeidoccurab
2 Posts
ogeidoccurab posted this 25 August 2020

Same here, my gallery not working!!

Same here, my gallery not working!!
Support Team
Support Team posted this 25 August 2020

If this is a CMS site, please try to reexport Theme (only Theme without content) from the latest Desktop version (2.23 version) and reinstall it again on your site. If this doesn't help, please create private case and provide temporary access to the site backend.
If the issue in the Desktop app, please provide the Nicepage Desktop website exported as a Project in the private case.

...................................................
Sincerely,
Susanna I.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

If this is a CMS site, please try to reexport Theme (only Theme without content) from the latest Desktop version (2.23 version) and reinstall it again on your site. If this doesn't help, please create **private case** and provide temporary access to the site backend. If the issue in the Desktop app, please provide the Nicepage Desktop website exported as a Project in the private case. ................................................... Sincerely, Susanna I. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
bob222
12 Posts
bob222 posted this 27 August 2020

Same here. Huge site with almost 200 pages. Non of the galleries are working anymore!

Same here. Huge site with almost 200 pages. Non of the galleries are working anymore!
Support Team
Support Team posted this 27 August 2020

Hi,

bob222 Please try to reexport Theme from the latest Desktop version (2.23) and install it on your site (if this is CMS site). If this doesn't help, please create a private case and provide temporary access to the site backend, we will investigate this issue.
If you use the Desktop app only (and issue in the Project there), please provide the Nicepage Desktop website exported as a Project in the private case.

...................................................
Sincerely,
Susanna I.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, *bob222* Please try to reexport Theme from the latest Desktop version (2.23) and install it on your site (if this is CMS site). If this doesn't help, please create **a private case** and provide temporary access to the site backend, we will investigate this issue. If you use the Desktop app only (and issue in the Project there), please provide the Nicepage Desktop website exported as a Project in the private case. ................................................... Sincerely, Susanna I. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
info31222
1 Posts
info31222 posted this 24 October 2020

After update, all my work is lost ! Edit : I downgraded to an earlier version and now got all back.

After update, all my work is lost ! Edit : I downgraded to an earlier version and now got all back.

Last edited 25 October 2020 by info31222

Support Team
Support Team posted this 26 October 2020

Hi,

After update, all my work is lost

Please create a private case, provide the Nicepage Desktop website exported as a Project, and specify what exactly problems you have with the latest Nicepage version.

...................................................
Sincerely,
Susanna I.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, > After update, all my work is lost Please create a private case, provide the Nicepage Desktop website exported as a Project, and specify what exactly problems you have with the latest Nicepage version. ................................................... Sincerely, Susanna I. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
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