NIcepage crashed and tried updates and lost everything

Koral,

We are sorry for inconvenience.

1. Please restart your computer
2. Uninstall Nicepage
3. Open Windows Explorer
4. Type %APPDATA% in the address bar
5. Find and rename the Nicepage directory to something else
6. Download and install the new version from our website

Do you still have the issue?

...................................................
Sincerely,
Chris
Nicepage Support Team

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The uninstall is corrupted. I could not run because the update failed part way thru and corrupted exe, link and uninstall. I had already tried renaming but all locked - said in use. So restarted computer and was able to rename all the directories, and as state I had already downloaded newest version - and tried to install - that is what really crashed everything. Tried install again. Still won't install after I renamed all the folders. Stalls out about a 3rd way in. Now I don't get the errors, just won't complete the install. Hasn't even gotten far enough to install any new folders under appdata so still dead in the water.
Koral

Koral,

After restarting your computer, also please try to rename these directories:

%LOCALAPPDATA%\nicepage-updater
%LOCALAPPDATA%\Programs\Nicepage
%APPDATA%\Nicepage

And try again.

...................................................
Sincerely,
Chris
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

I thought I had renamed all of those the first time - I went thru all of app data and renamed every folder with nicepage and it was these 3 and then restarted - apparently the one under programs did not take.Must have been a file hanging open. Renamed again and restarted computer again. All remained renamed. The install still fails at 1/3 of the way- no error messages. Am I going to have to go into the registry? This is ridiculous - I now have lost days of work. I have even tried both 2.20.1 and 2.21.3 - both have failed at a 1/3

So am I not going to get any more help - this is not good!!!!!!!!! I promised a client a theme last week and still not resolved. I spent hours on it and now can't get to it or do anything..... HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Well gave up on getting an answer here. I went into the registry, backed it up in case, and edited anything with nicepage and the install worked. I really had expected better support on this and am very disappointed. You pay money for a program with support and you expect to get it. Luckily I know a bit about computers and was able to fix but most would not. Oh well.

Koral,

Can we have s Team Viewer session with you?

We need access to your computer in order to investigate the issue.

...................................................
Sincerely,
Chris
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

As stated above, I was able to fix it myself by going into the registry. I gave up on you all getting back with me.
Koral