My Images - Mac OS

webxsite
167 Posts
webxsite posted this 16 July 2020
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Having an issue with My Images, best described visually.

enter image description here
Having an issue with My Images, best described visually. ![enter image description here][1] [1]: https://i.ibb.co/0y8wSR0/ezgif-com-video-to-gif.gif
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Support Team
Support Team posted this 17 July 2020

Hi,

Does the issue happen with ALL pages/websites or with specific projects only?
Please provide us with the OSX version you're using.

...................................................
Sincerely,
Olivia
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
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Hi, Does the issue happen with ALL pages/websites or with specific projects only? Please provide us with the OSX version you're using. ................................................... Sincerely, Olivia Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
webxsite
167 Posts
webxsite posted this 17 July 2020

Hi Olivia - it's happening with all pages, websites - everything that is in Nicepage

Version 2.20.2

Is it possible that because the project folder is saved in a custom location - Nicepage is searching for images not in the default folder? That is the only thing different about my install. It started happening quite recently though maybe 2 updates back

Hi Olivia - it's happening with all pages, websites - everything that is in Nicepage Version 2.20.2 Is it possible that because the project folder is saved in a custom location - Nicepage is searching for images not in the default folder? That is the only thing different about my install. It started happening quite recently though maybe 2 updates back

Last edited 17 July 2020 by webxsite

Support Team
Support Team posted this 17 July 2020

Hi Nathan,

Is it possible that because the project folder is saved in a custom location

Is it a local or network folder or folder linked to Dropbox, for example?

...................................................
Sincerely,
Olivia
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi Nathan, > Is it possible that because the project folder is saved in a custom location Is it a local or network folder or folder linked to Dropbox, for example? ................................................... Sincerely, Olivia Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
webxsite
167 Posts
webxsite posted this 17 July 2020

Its in a local folder but on another hard drive?

Its in a local folder but on another hard drive?
Support Team
Support Team posted this 17 July 2020

Hi Nathan,

Our developers are investigating the problem when the Project folder is on a network drive. We will let you know when we receive any news from them. Meanwhile, please store projects on the local folder of the same drive.

...................................................
Sincerely,
Susanna I.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi Nathan, Our developers are investigating the problem when the Project folder is on a network drive. We will let you know when we receive any news from them. Meanwhile, please store projects on the local folder of the same drive. ................................................... Sincerely, Susanna I. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp

Last edited 17 July 2020 by Support Team

webxsite
167 Posts
webxsite posted this 17 July 2020

Thanks Susanna - have a great weekend

Thanks Susanna - have a great weekend
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