newsnet11
posted this
15 June 2020
Hello Olivia, you and I both know that is an outright lie.
You have only acted because a customer has taken the time to call this for what it is.
Others have joined in confirming how your organisation behaves.
It's clear there are customers who just give up and take it on the chin.
You even resorted to banning a customer from your Facebook page when they don't get any response from any of these forums. (Perhaps that was also an "Accident")
The hiding of the post was done for no other reason than to mask the issue at hand.
For over two weeks there was no response. Do you seriously expect customers to wait months to fix the most basic of issues (especially when you have failed to provide documentation for this major functionality in the first instance)
You have stated in other correspondence hiding this thread was "An accident", but now you are saying it was for other reasons as listed above.
Please at least match your excuses.
You can see clearly from the timeline of the posts (which are now public at the moment) the issue was simply ignored.
It was clear that every attempt was made to find a solution asking for direct links to support documentation and asking others for assistance. But you consider this "Confidential", "rude" or advertising 3rd party apps?
So you are saying if any of your customers talks about ANY of the thousands of available addons for Joomla or Wordpress in these forums that this is reason for hiding these posts from others?
Say someone wants a weather widget add-on for their page and needs help integrating into Nicepage. You are saying here that you will remove this from public view as it's advertising a 3rd party service /plugin?
This means ALL apps and products MUST be 100% controlled by Nicepage.
Based on these rules, every customer is not able to seek any crowd based support to make these CMS's work with all the available addons.
As far as being rude, I think you are mistaking this as being "Honest".
You can attempt to Damage Control as much as you wish.
I do hope your management team very carefully reassess how you support your customers.
To all the long term paying customers of Nicepage. I hope these messages finally change the way you are supported. You have paid for a product that appears to be really easy to use. But unfortunately when things go wrong, you may be left in the dark with no help.
I hope this changes for you, I really do.
Hello Olivia, you and I both know that is an outright lie.
You have only acted because a customer has taken the time to call this for what it is.
Others have joined in confirming how your organisation behaves.
It's clear there are customers who just give up and take it on the chin.
You even resorted to banning a customer from your Facebook page when they don't get any response from any of these forums. (Perhaps that was also an "Accident")
The hiding of the post was done for no other reason than to mask the issue at hand.
For over two weeks there was no response. Do you seriously expect customers to wait months to fix the most basic of issues (especially when you have failed to provide documentation for this major functionality in the first instance)
You have stated in other correspondence hiding this thread was "An accident", but now you are saying it was for other reasons as listed above.
Please at least match your excuses.
You can see clearly from the timeline of the posts (which are now public at the moment) the issue was simply ignored.
It was clear that every attempt was made to find a solution asking for direct links to support documentation and asking others for assistance. But you consider this "Confidential", "rude" or advertising 3rd party apps?
So you are saying if any of your customers talks about ANY of the thousands of available addons for Joomla or Wordpress in these forums that this is reason for hiding these posts from others?
Say someone wants a weather widget add-on for their page and needs help integrating into Nicepage. You are saying here that you will remove this from public view as it's advertising a 3rd party service /plugin?
This means ALL apps and products MUST be 100% controlled by Nicepage.
**Based on these rules, every customer is not able to seek any crowd based support to make these CMS's work with all the available addons.**
As far as being rude, I think you are mistaking this as being "Honest".
You can attempt to Damage Control as much as you wish.
I do hope your management team very carefully reassess how you support your customers.
To all the long term paying customers of Nicepage. I hope these messages finally change the way you are supported. You have paid for a product that appears to be really easy to use. But unfortunately when things go wrong, you may be left in the dark with no help.
I hope this changes for you, I really do.
