Can't login on client website

Here is a screenshot of my settings for cookies.

Hello Ric,

Sorry for the inconvenience. Can you please open the DevTool, open the console tab and try login again.
And send to us screenshot of any errors in the console tab

...................................................
Sincerely,
Alex
Nicepage Support Team

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Hi Ric,

Please try the following solution:

1. open a new tab in Chrome
2. navigate to nicepage.com website
3. login
4. go back to the CMS editor
5. click F5 to refresh the page. Now you should be logged in.

Please let us know the result.

...................................................
Sincerely,
Olivia
Nicepage Support Team

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Your suggestion to login on your site in another tab did not work. Attached are three screenshots from the devtool console. there were too many errors to show on one screen.

Hello Ric,

Sorry for the inconvenience. We have found the problem and will try to fix it at the nearest time.

...................................................
Sincerely,
Alex
Nicepage Support Team

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Hi, I have the same problem too.
I have already tried your suggestion but it didn't work.

Ric,

Sorry for the inconvenience.
Our developers are still working with fixing the issue.
For now can you please to try another browser like Safari or Firefox as temporary solution.

...................................................
Sincerely,
Eugene
Nicepage Support Team

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Welcome! I have this problem too on Safari and Chrome. What I need to do?
I took screenshot about this problem.
Thank you for the answer!

Hi, I also have this in Chrome, how is this possible? Must fix this asap!

Győri Sebastián,

As temporary solution for Safari please uncheck Prevent cross-site tracking option, Login to Nicepage, and then you can check it again.

...................................................
Sincerely,
Eugene
Nicepage Support Team

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Marivia Design,

We understand the importance of this problem, but our developers are still working on solution.
Please be patient, this is top priority for us.

...................................................
Sincerely,
Eugene
Nicepage Support Team

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Bonjour,
je viens d'installer Firefox 73.0.1 (64 bits) et la connexion fonctionne correctement
Albin

Hello,

if you had a problem with login in Chrome, please check and try again. Our developers reported that the problem should be fixed.

...................................................
Sincerely,
Alex
Nicepage Support Team

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Thank you! It's working.

I am using an iPad Pro (browser Safari) and the temp fix above for the "please uncheck Prevent cross-site tracking" works great, but I am not seeing a permanent solution so I do not have to do this every time I need to update a page from my iPad.

Last edited 26 June 2020 by Dmwehrle

Hello all,

Not sure what happened but this is a problem again. According to Google, the mobile app is permanently set to accept cookies, but I can’t login per the same message on iPad using Chrome.

Any help would be appreciated!

Hi,

Please try to update the plug-in to the latest version and then uncheck the Present cross-site tracking option as explained above and let me know if that works.

...................................................
Sincerely,
Hella
Nicepage Support Team

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