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Color definitions disappear

jtlodi
18 Posts
jtlodi posted this 16 December 2019
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Nicepage 2.2.2
I have built a 6 page site where I'm using gradient block backgrounds and have colorized the backgrounds of several items with custom defined colors (using the Theme Color picker box). Although everything is set up and looks as expected, for some reason all the custom defined colors just disappear as I'm working adjusting elements on other display sizes. This doesn't happen all the time but I'm wondering what might be causing this? When it happens, the custom colors I had set up, all disappear from the Theme color picker box.

Nicepage 2.2.2 I have built a 6 page site where I'm using gradient block backgrounds and have colorized the backgrounds of several items with custom defined colors (using the Theme Color picker box). Although everything is set up and looks as expected, for some reason all the custom defined colors just disappear as I'm working adjusting elements on other display sizes. This doesn't happen all the time but I'm wondering what might be causing this? When it happens, the custom colors I had set up, all disappear from the Theme color picker box.
colors-disappear
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6 Replies
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jtlodi
18 Posts
jtlodi posted this 17 December 2019

Here's picture examples of what's happening. The color is shown in the Thumbnails but gone when editing the actual page.

Here's picture examples of what's happening. The color is shown in the Thumbnails but gone when editing the actual page.
Nicepage-Thumbnails-with-color.jpg
Nicepage-editing-page---lost-color.jpg
Support Team
Support Team posted this 18 December 2019

Hi James,

Please attach the Project where we could reproduce the problem. Also please explain the step-by-step instruction on how to get the problem appear.
...................................................
Sincerely,
Hella
Nicepage Support Team

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Hi James, Please attach the Project where we could reproduce the problem. Also please explain the step-by-step instruction on how to get the problem appear. ................................................... Sincerely, Hella Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
jtlodi
18 Posts
jtlodi posted this 18 December 2019

Thank you for your attention to this ...here's what you need.

Thank you for your attention to this ...here's what you need.
Colors-disappearing-problem.jpg
Tickets-and-More-122019-colors-disappearing.zip
Support Team
Support Team posted this 26 December 2019

Hi James,

I'm sorry for the delay in replying. I have tried to reproduce the issue with your project, I have set the gradient background, colors for the shapes, then edited them in the different responsive views, closed the application, reopened it and all the colors were in place.
Please check if the problem happens in the newest version of the application. Also let me know if you have the Autosave option on or off.

...................................................
Sincerely,
Hella
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi James, I'm sorry for the delay in replying. I have tried to reproduce the issue with your project, I have set the gradient background, colors for the shapes, then edited them in the different responsive views, closed the application, reopened it and all the colors were in place. Please check if the problem happens in the newest version of the application. Also let me know if you have the Autosave option on or off. ................................................... Sincerely, Hella Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
jtlodi
18 Posts
jtlodi posted this 27 December 2019

Hi Hella, thanks for working on this problem. I'm using version 2.3.1.

I just did a screenshot of what the thumbnail images look like (thumbnails.jpg) in my site. Notice the colors in the center of the right thumbnail. But when I actually go to the page to do some more editing ... the second .jpg shows that there are missing colors.
I've noticed that once I have the colors defined properly and then go and play with different background gradients, this problem seems to happen. Seems like messing with background colors, wipes out the defined colors.

Hi Hella, thanks for working on this problem. I'm using version 2.3.1. I just did a screenshot of what the thumbnail images look like (thumbnails.jpg) in my site. Notice the colors in the center of the right thumbnail. But when I actually go to the page to do some more editing ... the second .jpg shows that there are missing colors. I've noticed that once I have the colors defined properly and then go and play with different background gradients, this problem seems to happen. Seems like messing with background colors, wipes out the defined colors.

Last edited 27 December 2019 by jtlodi

Thumbnails.jpg
missing-colors.jpg
Support Team
Support Team posted this 30 December 2019

Hi James,

Did you disable autosave under the desktop application preferences? If so, please enable it and try reproducing the issue or save the page before the preview. It this solution fixed the issue please use it until our developers fix the problem in the future Nicepage updates.

...................................................
Sincerely,
Olivia
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
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Hi James, Did you disable autosave under the desktop application preferences? If so, please enable it and try reproducing the issue or save the page before the preview. It this solution fixed the issue please use it until our developers fix the problem in the future Nicepage updates. ................................................... Sincerely, Olivia Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
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