Dear Nicepage Support Team,
I'm encountering a significant issue with my website's mobile navigation menu.
Issue Summary:
Problem: In the mobile (hamburger) menu, any parent menu item that has sublinks (submenus) is not clickable. Tapping on these parent links does not navigate to the linked page but only toggles the submenu.
Scope: This issue affects all parent menu items with sublinks across the site when viewed on mobile devices.
Expected Behavior: Users should be able to tap on a parent menu item to navigate to its linked page. There should be a separate toggle (like an arrow icon) to expand or collapse the submenu.
Current Behavior: Tapping on the parent menu item only opens the submenu and does not allow navigation to the parent link's page.
Details:
Website URL: https://thcworkingdraftoct20242006226.nicepage.io/
Nicepage Version: [Your Nicepage Version]
Affected Menu Items: All parent menu items with sublinks, such as "Home," "Services," etc.
Troubleshooting Attempts:
I have reviewed the menu settings in the Nicepage editor but couldn't find an option to adjust this behavior.
Reorganizing the menu structure didn't resolve the issue.
I consulted with ChatGPT for analysis, and it seems the mobile menu may be intercepting tap events on parent items to control submenu toggling, thereby disabling link navigation.
Impact:
This is a major issue as it prevents users from accessing key pages on the site via the mobile menu, affecting overall user experience and navigation.
Request:
Could you please assist me in resolving this issue? Specifically:
Is there a setting within Nicepage to allow parent menu items to be clickable while still providing access to submenus?
If not, is there a recommended workaround or update that addresses this problem?
Thank you for your attention to this matter. I appreciate your support in helping me resolve this issue promptly.
Best regards,
Justin James
Dear Nicepage Support Team, I'm encountering a significant issue with my website's mobile navigation menu. Issue Summary: Problem: In the mobile (hamburger) menu, any parent menu item that has sublinks (submenus) is not clickable. Tapping on these parent links does not navigate to the linked page but only toggles the submenu. Scope: This issue affects all parent menu items with sublinks across the site when viewed on mobile devices. Expected Behavior: Users should be able to tap on a parent menu item to navigate to its linked page. There should be a separate toggle (like an arrow icon) to expand or collapse the submenu. Current Behavior: Tapping on the parent menu item only opens the submenu and does not allow navigation to the parent link's page. Details: Website URL: https://thcworkingdraftoct20242006226.nicepage.io/ Nicepage Version: [Your Nicepage Version] Affected Menu Items: All parent menu items with sublinks, such as "Home," "Services," etc. Troubleshooting Attempts: I have reviewed the menu settings in the Nicepage editor but couldn't find an option to adjust this behavior. Reorganizing the menu structure didn't resolve the issue. I consulted with ChatGPT for analysis, and it seems the mobile menu may be intercepting tap events on parent items to control submenu toggling, thereby disabling link navigation. Impact: This is a major issue as it prevents users from accessing key pages on the site via the mobile menu, affecting overall user experience and navigation. Request: Could you please assist me in resolving this issue? Specifically: Is there a setting within Nicepage to allow parent menu items to be clickable while still providing access to submenus? If not, is there a recommended workaround or update that addresses this problem? Thank you for your attention to this matter. I appreciate your support in helping me resolve this issue promptly. Best regards, Justin James
