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Contact form - inbox distinguishing between senders and/or multiple forms on the same website

Yuri @DFG
33 Posts
Yuri @DFG posted this 03 October 2024
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Hi!
My website hosted on Nicepage has three forms built in.

"Submit to" is set to an email.
"From" setting allows to input some random value. Which is ok if only one form is set on the website. But with three there is an issue with "From": whatever is set in one form it is copied in background to other forms too.
It means that in inbox there is no way to distinguish which form has been used by the sender when previewing incoming emails. until email is opened.
(each of three forms has its own purpose/topic).

Can you add the feature where "From" setting can be set individually?

Or better yet where "From" setting dynamically use the "Name" field from the sender.

One temporary solution would be if some hidden field can be set in a form to quickly distinguish between forms in received email body.

Do you have any recommendation or can plan a solution for described issue?

Kind regards,
Yuri

Hi! My website hosted on Nicepage has three forms built in. "Submit to" is set to an email. "From" setting allows to input some random value. Which is ok if only one form is set on the website. But with three there is an issue with "From": whatever is set in one form it is copied in background to other forms too. It means that in inbox there is no way to distinguish which form has been used by the sender when previewing incoming emails. until email is opened. (each of three forms has its own purpose/topic). Can you add the feature where "From" setting can be set individually? Or better yet where "From" setting dynamically use the "Name" field from the sender. One temporary solution would be if some hidden field can be set in a form to quickly distinguish between forms in received email body. Do you have any recommendation or can plan a solution for described issue? Kind regards, Yuri
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Support Team
Support Team posted this 03 October 2024

Hi, Yuri,

The From value is attached to an email address entered in the form settings. As these three forms have the same email address in the settings, the From value will be the same too. Alternatively, you can add another email address to the form which will allow you to enter a different From value.

Anyway, we will take into consideration the possibility of entering different From names under the same email address.

Let us know if you need our further help!
...................................................
Sincerely,
Paul C.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
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Hi, Yuri, The *From* value is attached to an email address entered in the form settings. As these three forms have the same email address in the settings, the *From* value will be the same too. Alternatively, you can add another email address to the form which will allow you to enter a different *From* value. Anyway, we will take into consideration the possibility of entering different *From* names under the same email address. Let us know if you need our further help! ................................................... Sincerely, Paul C. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
Yuri @DFG
33 Posts
Yuri @DFG posted this 03 October 2024

Thank you for your answer and a suggestion, which unfortunately only add more confusion for the business operations!

Therefore this is a must: "we will take into consideration the possibility of entering different From names under the same email address."
Please do it.

Kind regards,
Yuri

Thank you for your answer and a suggestion, which unfortunately only add more confusion for the business operations! Therefore this is a must: "we will take into consideration the possibility of entering different From names under the same email address." Please do it. Kind regards, Yuri
Support Team
Support Team posted this 03 October 2024

Hi, Yuri,

We hope it will be implemented in the future, but we cannot say for sure about it. Let us know if you need our further help!
...................................................
Sincerely,
Paul C.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, Yuri, We hope it will be implemented in the future, but we cannot say for sure about it. Let us know if you need our further help! ................................................... Sincerely, Paul C. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
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