Contact form not sending emails

paulm1971
6 Posts
paulm1971 posted this 16 August 2024
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My contact form is not delivering messages to the designated email addresses. It was working, now it has stopped. I have checked the email is verified, I have added new emails addresses to check if it sthat (it is not).

My contact form is not delivering messages to the designated email addresses. It was working, now it has stopped. I have checked the email is verified, I have added new emails addresses to check if it sthat (it is not).
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paulm1971
6 Posts
paulm1971 posted this 16 August 2024

I have a separate page which acts a permission form, this sends form data to a Google sheet. That is also not working for some reason. againa, it was before.

I have a separate page which acts a permission form, this sends form data to a Google sheet. That is also not working for some reason. againa, it was before.
Support Team
Support Team posted this 16 August 2024

Hi Paul,

Please provide a link to the pages with the form that does not work. Is there any error message after you press the Submit button?

...................................................
Sincerely,
Hella
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi Paul, Please provide a link to the pages with the form that does not work. Is there any error message after you press the Submit button? ................................................... Sincerely, Hella Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
paulm1971
6 Posts
paulm1971 posted this 16 August 2024

This one should send and email: https://9wbscout.group/Contact.html
This should submit to a google form: https://9wbscout.group/permission

This one should send and email: https://9wbscout.group/Contact.html This should submit to a google form: https://9wbscout.group/permission
paulm1971
6 Posts
paulm1971 posted this 16 August 2024

There is no error message, it actually says "Thank you! Your message has been sent."

There is no error message, it actually says "Thank you! Your message has been sent."
Support Team
Support Team posted this 16 August 2024

Hi Paul,

Looks like there is a problem on our end. I will ask our developers to check it out.

...................................................
Sincerely,
Hella
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi Paul, Looks like there is a problem on our end. I will ask our developers to check it out. ................................................... Sincerely, Hella Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
paulm1971
6 Posts
paulm1971 posted this 16 August 2024

How long will that take to resolve?

How long will that take to resolve?
Support Team
Support Team posted this 16 August 2024

Paul,

You should receive your leads and emails now.

...................................................
Sincerely,
Sergey F
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Paul, You should receive your leads and emails now. ................................................... Sincerely, Sergey F Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp

Last edited 16 August 2024 by Support Team

dave8473
1 Posts
dave8473 posted this 16 August 2024

I had a similar problem. It appears there was an update to the form elements.
I deleted the form and re-added it to my page. Now it is working properly.

I had a similar problem. It appears there was an update to the form elements. I deleted the form and re-added it to my page. Now it is working properly.
Support Team
Support Team posted this 17 August 2024

Hello David,

Please let us know does it still working properly without any issues?
If there are any problems - please create a separate Topic.
...................................................
Sincerely,
Negat Veri
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hello David, Please let us know does it still working properly without any issues? If there are any problems - please create a separate Topic. ................................................... Sincerely, Negat Veri Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
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