COMPLAINT: Themler support and transfer to Nicepage promise made without follow up activity

EsDeeEm
3 Posts
EsDeeEm posted this 2 weeks ago
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This message is also posted on the Themler forum

I have been struggling, waiting patiently and being frustrated since my first cry for help. Tomorrow this will be 4 weeks ago!
All this time I have been friendly, witty, writing with a certain sence of humor, critical, but above all honest. I never needed any support before the beginning of June, but when trying to manage my sites, upgrading PHP to an up-to-date version to prepare the hosting for upgrade tot JML 5.1, I really got into a deep mess with deprecated code in my templates. I tried to resolve these matters by myself at first, but came to the conclusion I needed the help from Themler support. Big mistake!

To keep this post short, in the attached image file you can find my "conversation" with extremely slow reaction time resulting in promising me a transfer to Nicepage. Already 5 days ago, tonight 10PM! Feel free to read this...

Apparently the only way possible to get someones attention within a reasonable time, is only by posting a new complaint publicly!
Keep in mind that the initial promise was made Friday last week, and since then no more reaction from support...

CAN SOMEONE HELP ME, WITH THE RESPECT YOU SHOULD HAVE TOWARDS YOUR CUSTOMERS?!?!?

enter image description here
**This message is also posted on the Themler forum** I have been struggling, waiting patiently and being frustrated since my first cry for help. Tomorrow this will be 4 weeks ago! All this time I have been friendly, witty, writing with a certain sence of humor, critical, but above all honest. I never needed any support before the beginning of June, but when trying to manage my sites, upgrading PHP to an up-to-date version to prepare the hosting for upgrade tot JML 5.1, I really got into a deep mess with deprecated code in my templates. I tried to resolve these matters by myself at first, but came to the conclusion I needed the help from Themler support. Big mistake! To keep this post short, in the attached image file you can find my "conversation" with extremely slow reaction time resulting in promising me a transfer to Nicepage. Already 5 days ago, tonight 10PM! Feel free to read this... Apparently the only way possible to get someones attention within a reasonable time, is only by posting a new complaint publicly! Keep in mind that the initial promise was made Friday last week, and since then no more reaction from support... **CAN SOMEONE HELP ME, WITH THE RESPECT YOU SHOULD HAVE TOWARDS YOUR CUSTOMERS?!?!?** ![enter image description here][1] [1]: http://hetnagellakje.be/images/Artikels/themler.png
complaint angry-customer frustration enough
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Support Team
Support Team posted this 2 weeks ago

Sven,

We have forwarded your complaint to Themler's support.

...................................................
Sincerely,
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Sven, We have forwarded your complaint to Themler's support. ................................................... Sincerely, Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
EsDeeEm
3 Posts
EsDeeEm posted this 2 weeks ago

Thank you. The matter is getting urgent, as my trial will end in 2 days!

To be honest, I have no more faith in themler support...
I sincerely hope this will end today, they will pick up your remark and I finally will get my work done.

I truly hope you can understand my frustration after so many weeks...

Thank you. The matter is getting urgent, as **my trial will end in 2 days!** To be honest, I have no more faith in themler support... I sincerely hope this will end today, they will pick up your remark and I finally will get my work done. I truly hope you can understand my frustration after so many weeks...
Support Team
Support Team posted this 2 weeks ago

Sven,

We do understand your disappointment. However, we are a different product team, and all we can do just forward and set alerts for Themler's.

...................................................
Sincerely,
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Sven, We do understand your disappointment. However, we are a different product team, and all we can do just forward and set alerts for Themler's. ................................................... Sincerely, Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
EsDeeEm
3 Posts
EsDeeEm posted this 2 weeks ago

Thanks for your understanding. Under normal circumstances I'm quite able to help myself, but on those very few moments I do need support, I expect to be helped within a reasonable time...

Isn't there something you could do while waiting for a response from themler support? Like I said, my trial ends in 2 days. At the moment I'm afraid these 2 days won't cover the response time and "speed" at which your colleagues are "working"... Or should I say "slow-motion" :-(

With kind regards;
Sven.

Thanks for your understanding. Under normal circumstances I'm quite able to help myself, but on those very few moments I do need support, I expect to be helped within a reasonable time... Isn't there something you could do while waiting for a response from themler support? Like I said, my trial ends in 2 days. At the moment I'm afraid these 2 days won't cover the response time and "speed" at which your colleagues are "working"... Or should I say "slow-motion" :-( With kind regards; Sven.
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