PLAN PRO

Hi Moises,

Your files weren't attached to this ticket, please try again to send them. Also please note your license is for Nicepage Desktop app so please make sure that you are trying to activate the license in the Desktop, not in Nicepage On-line editor on nicepage.com.

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Sincerely,
Susanna I.
Nicepage Support Team

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Last edited 12 November 2019 by Support Team

As requested I enclose herewith the files referred on last post

tks

Moises,

I see your purchase from November 10, 2019 and now your free updates period with PRO license is prolonged until December 03, 2020.

According to the first screenshot, I see that you try to add one more site in the Nicepage Online. Please note, this is a separate product with hosting services and your purchased license does not include these services. So if you need our hosting services further, you can purchase the subscription here: https://nicepage.com/hosting

Now please activate your purchased license in Nicepage Desktop app (download the latest version here: https://nicepage.com/download).

...................................................
Sincerely,
Susanna I.
Nicepage Support Team

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Last edited 12 November 2019 by Support Team

Dear Sirs,

As you know, I purchased your Pro Plan. However, I was surprised to find that 95% of pages are now for Premium Plan only.

.I don't want to believe that now if I wanted to get Premium Plan I would have to pay the full price and not the spread between Pro and Premium.

I would like to hear your comments, because there is no information that when we extend the update the pages that were previously accessible to Plan Pro are now blocked, which is frustrating. What solution can you give me?

Kindest Rgds
Moises

Hi Moises,

Please confirm that you get the issue in the desktop application and not in the online editor on nicepage.com. Your initial screenshot showed that the problem appears in the online editor. That option is a separate hosting solution and it is not included in your license. Your license includes the desktop application and working with plug-ins.

...................................................
Sincerely,
Hella
Nicepage Support Team

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