my website has disappeared somehow I don't know how but I am currently unable to access it because I can't see it
can you please help me in the quickest time
Last edited 10 November 2019 by debsawijafar
Your question is ambiguous. I'm going to assume you mean your website landing page (front page) and this happened right after you uploaded and overwrote an existing template.
Instead open your administrator interface. Since you didn't tell us what website software you are using <grrr>
For Wordpress > http://<your_sitename_here>/wp_admin/index.php
Joomla > http://<your_sitename_here>/administrator/index.php
Goto your template and import the content minus the menu. Make sure your template is the default assignment for each page.
Now got to articles and see what duplicate articles got created (sort by ID), close the articles, then go into the menu selections and update the menu to point to the new articles, especially the new home page that now exists.
Now try to access the site in another tab and see if it works. If not, clear the web software cache and your local browser cache for the last 24 hours, then refresh again.
If this doesn't fix it, then you will have to wait for support to show up and give you a shout. Be advised though, when making a bug report, always include:
website software and version
Nicepage version
website address so support can view the issue and comment.
Otherwise all you are doing is creating more questions before it can be resolved. I get this issue every time I upload a new revision with a different version number. I have to go in and reassign every menu selection, unpublish all previous articles, trash, then delete them, then rename the articles and aliases to the original names.
Your question is ambiguous. I'm going to assume you mean your website landing page (front page) and this happened right after you uploaded and overwrote an existing template. Instead open your administrator interface. Since you didn't tell us what website software you are using <grrr> For Wordpress > http://<your_sitename_here>/wp_admin/index.php Joomla > http://<your_sitename_here>/administrator/index.php Goto your template and import the content minus the menu. Make sure your template is the default assignment for each page. Now got to articles and see what duplicate articles got created (sort by ID), close the articles, then go into the menu selections and update the menu to point to the new articles, especially the new home page that now exists. Now try to access the site in another tab and see if it works. If not, clear the web software cache and your local browser cache for the last 24 hours, then refresh again. If this doesn't fix it, then you will have to wait for support to show up and give you a shout. Be advised though, when making a bug report, always include: website software and version Nicepage version website address so support can view the issue and comment. Otherwise all you are doing is creating more questions before it can be resolved. I get this issue every time I upload a new revision with a different version number. I have to go in and reassign every menu selection, unpublish all previous articles, trash, then delete them, then rename the articles and aliases to the original names.
